Maura Teran
Hialeah,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Patient Services Representative
Mount Sinai Medical Centre
09.2022 - Current
- managing appointment scheduling and coordinating follow-up care.
- Trained new staff on filing, phone etiquette and other office duties.
- communication between patients and healthcare providers, ensuring timely delivery of test results and medical advice.
- Streamlined the check-in process to reduce wait times for patients while maintaining accuracy in recordkeeping.
- Assisted with billing inquiries and insurance verification, resulting in a smoother financial experience for patients.
- Facilitated patient education by providing clear explanations of treatment plans and addressing any concerns or questions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Coordinated referrals to specialists when necessary, ensuring seamless continuation of care for patients with complex needs.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Took copayments and compiled daily financial records.
- Answered incoming calls, scheduled appointments and filed medical records.
Receptionist
Pines Care Research
07.2021 - 05.2022
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Obtained payments from patients and scanned identification and insurance cards.
- Conducted patient intake interviews, recording and documenting relevant information.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Printed prescription requests and queries in compliance with practice protocol.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Checked patient insurance, demographic, and health history to keep information current.
Retail Customer Sales Associate
Forever 21
05.2020 - 06.2021
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Assisted in training new employees on store procedures, product information, and sales techniques to maximize team effectiveness.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Medical Receptionist
Palmetto Physical Therapy
04.2018 - 05.2020
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Transcribed phone messages and relayed to appropriate personnel.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Helped patients complete necessary medical forms and documentation.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
Education
Certification - Medical Assistant
OTC
Hialeah03.2022
High School Diploma -
Westland Senior High School
Miami, FL06.2018
Skills
- Calm and Effective Under Pressure
- Resolving Problems
- Insurance Authorizations
- Outbound Calling
- Data Entry
- Insurance Verification
- Front Desk Operations
- Medical Recordkeeping
- Patient Relations
- Referral Verification
- Proficient in EPIC
- Customer Service
- Medical Terminology
Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Services Representative
Mount Sinai Medical Centre
09.2022 - Current
Receptionist
Pines Care Research
07.2021 - 05.2022
Retail Customer Sales Associate
Forever 21
05.2020 - 06.2021
Medical Receptionist
Palmetto Physical Therapy
04.2018 - 05.2020
Certification - Medical Assistant
OTC
High School Diploma -
Westland Senior High School
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