Maurdasha Stephens
Cincinnati,OH
Summary
Healthcare professional known for high standards and impactful results. Background includes managing patient interactions, resolving complex inquiries, and enhancing overall patient satisfaction. Proven team collaborator with flexible approach to changing needs and commitment to achieving objectives. Skilled in communication, problem-solving, and adaptability.
Overview
12
12
years of professional experience
1
1
Certification
Work History
STNA (State Tested Nursing Assistant)
Triple Creek Retirement Community
Cincinnati, USA
06.2024 - Current
- Provided direct patient care and assistance with activities of daily living as a State Tested Nursing Assistant (STNA)
- Assisted patients with bathing, dressing, grooming, and toileting to ensure their comfort and well-being
- Monitored vital signs such as blood pressure, temperature, pulse rate, and oxygen levels on a regular basis
- Assisted in transferring patients from beds to wheelchairs or other mobility devices using proper lifting techniques
- Maintained accurate documentation of patient information including medical history, treatments provided, and any changes in condition
- Provided emotional support and companionship to patients during their stay in the healthcare facility
- Ensured infection control protocols were followed at all times to prevent the spread of diseases within the healthcare facility
STNA (State Tested Nursing Assistant)
Ayden Healthcare
Cincinnati, USA
10.2021 - 01.2024
- Assist residents with daily needs, help with personal hygiene, pass trays, help with dressing, check and changes and also daily activities
Ambulatory Service Representative
UC Health
Cincinnati, OH
06.2019 - 10.2021
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Verified patient insurance eligibility and benefits.
- Established strong professional relationships with patients and their families, fostering trust in the ambulatory service and enhancing patient loyalty.
- Contributed to a positive work environment by maintaining open communication with team members and supporting cross-functional tasks as needed.
- Process incoming referrals via fax, email and Care Everywhere from outside of the organization
Call Center Agent
RDI Corporation
Cincinnati, USA
05.2015 - 05.2019
- Answer inbound calls, solve application issues and take payments
- Boosted client retention rates by providing exceptional customer service and building rapport with callers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Caregiver
Private Duty
Covington, USA
03.2013 - 10.2015
- Maintain records of client progress and services performed
- Perform housekeeping duties such as cooking, cleaning, washing clothes or dishes and running errands
- Provide client with communication assistance
- Transport client to locations outside of the home, such as to physicians' offices or on outings, using motor vehicle
Education
Associate Degree in Nursing - Lpn
ATA College
Cincinnati, OH05.2023
High school or equivalent -
Woodward Career Technical High School
Cincinnati, OH05.2015
Skills
- Strong Communication Skills
- Attention To Detail
- CNA
- Vital Signs
- Meal Preparation
- Nursing
- Medication Administration
- Customer Service
Certification
- State Tested Nursing Assistant
- CPR Certification
- Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
STNA (State Tested Nursing Assistant)
Triple Creek Retirement Community
06.2024 - Current
STNA (State Tested Nursing Assistant)
Ayden Healthcare
10.2021 - 01.2024
Ambulatory Service Representative
UC Health
06.2019 - 10.2021
Call Center Agent
RDI Corporation
05.2015 - 05.2019
Caregiver
Private Duty
03.2013 - 10.2015
Associate Degree in Nursing - Lpn
ATA College
High school or equivalent -
Woodward Career Technical High School