MAUREEN ARMSTRONG
Fortson,GA
Summary
A highly motivated and meticulous professional pursuing a Master of Science in Industrial and Organizational Psychology from the University of Phoenix, with an anticipated graduation date of 05/2024. Bachelor of Science in Management with a 4.0 GPA, honors on the Dean's List and President List in 2021 and 2022, and a strong background in relevant coursework such as Human Resource Management and Strategic Management. Problem-solving, social awareness, critical thinking, time management abilities, social media platforms, and marketing expertise are all mastered. A self-motivated and imaginative writer with experience as a Fiction Writer, Business Owner/Operator, Blog Writer, and Personal Assistant. Committed to delivering value and superior customer service while continuously seeking innovation.
Overview
18
18
years of professional experience
Work History
Fiction Writer, Writer
10.2022 - Current
- Able to create engaging and memorable pieces of literature
- Creative, attentive to detail, and able to interpret complex themes and ideas
- Conducted keyword research to identify target keywords
- Self-starter who can work independently and meet deadlines, while also collaborating effectively with editors and other writers
- Continuously striving to improve craft and stay up-to-date with trends
- Ability to write in multiple genres and formats, including short fiction, novels, and screenplays
- Solicited input from team members and actively participated in project team meetings.
Business Owner/Operator
03.2021 - Current
- Lead and manage all aspects of the company's operations
- This includes overseeing the day-to-day activities, developing business strategies, and managing finances
- I am committed to delivering value and exceptional customer service to my clients
- I always look for innovative ways to improve the company's operations and continuous growth.
Blog Writer
07.2012 - 01.2019
- Researched creative topics to write, edit and create layouts for new articles and features
- Published regular pieces on mental health to blog
- Collaborated with team of writers, photographers and cinematographers to gather original content for blog
- Posted regularly on blog and other social media outlets to increase retention, acquisition rates and levels of engagement with blog
- Maintained aesthetics of blog through images and troubleshooting issues.
Assistant Manager
Lemad Concept LTD
06.2009 - 11.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Cyber Cafe Attendant
Boss Cafe
08.2005 - 01.2008
- Answered customer questions about computer and browser issues.
- Sell internet ticket to customers.
- Addressed customer complaints and inquiries to verify satisfaction.
- Processed payments for orders and provided customers with change.
- Print, scan and laminate document for customers.
Education
Master of Science - Industrial And Organizational Psychology
University of Phoenix
05.2024
Bachelor of Science - Management
University of Phoenix
09.2022
Skills
- Complex Problem-Solving
- Social Perceptiveness
- Learning Strategies
- Critical Thinking
- Time Management
- Social Media Platforms
- Extensive Research
- Public Performance Experience
- Writing Style Editing
- Strategy Management
- Public Relations
- Customer Service
Timeline
Fiction Writer, Writer
10.2022 - Current
Business Owner/Operator
03.2021 - Current
Blog Writer
07.2012 - 01.2019
Assistant Manager
Lemad Concept LTD
06.2009 - 11.2012
Cyber Cafe Attendant
Boss Cafe
08.2005 - 01.2008
Master of Science - Industrial And Organizational Psychology
University of Phoenix
Bachelor of Science - Management
University of Phoenix