MAUREEN Armstrong
Poughkeepsie,NY
Summary
A Professional Secretary with over ten years of experience serving as primary point of contact for and liaison between management, personnel, and clients. Maintains excellent written and oral communication skills, problem resolution abilities and a high level of confidentiality.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Home Care Aide
We Care Help Solutions
05.2024 - Current
- Provided companionship to patients, fostering positive relationships and emotional wellbeing.
- Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Delivered skilled personal care assistance such as bathing, grooming, dressing, toileting support which enhanced hygiene levels for patients.
Senior Secretary
Accountant General’s Department
04.2020 - 12.2021
- Provide executive level administrative support to the Director of Treasury Unit and other members of the unit.
- Liaison between all impacted departments to ensure proper communication and reporting practices.
- Maintains filing and records management system within the unit.
- Maintains and update the database of clients to the organization.
- Complete Stationery inventory and ordering of supplies for Unit.
- Recorded, transcribed and distributed minutes of meetings in a timely manner.
- Coordinate and maintain weekly attendance and daily report of staff members within the unit.
- Typing of documents such as correspondence, drafts, faxes, memos, and emails, and prepared reports monthly for management meetings.
- Open, sort, and distribute incoming messages and correspondence
- Answers telephone and promptly and courteously assist clients and employees throughout the organization.
- Assist with updating of the Cash Books
- Assist with updating of the Bank Reconciliation Statements
- Compile and Dissemination of Receipts from the Cashier
- Treasury Unit -Ministry of Finance
Collections Officer 4
Tax Administration Jamaica
03.2019 - Current
- Checks and signs for high valued stock received from the Stock Officer;
- Examines documents presented by taxpayers/Customers for the various transaction types (such as motor vehicle registration and fitness fee, application for motor vehicles titles, plates and Trace Licence Certificate etc.) ensuring completeness and authenticity of documentation;
- Advises taxpayers of and collects relevant amount to be paid for the specific transaction;
- Inputs Taxpayer Registration Number and/or other relevant information from the documentation to appropriate payment screen of the Integrated New Cash Remittance System (INCRS);
- Returns supporting documents to the taxpayer/Customer;
- Stamps and signs receipt generated by the system and issues to the customer/taxpayer with the Motor Vehicle Registration Certificate (MVRC), sticker, plates and Trade Licence Certificate etc. where applicable.
- Checks Tax Returns (i.e. PAYE, Education Tax and Income Tax etc.) filed by taxpayers and keys relevant information to the INCRS, ensuring:
- Endorses, stamps and signs Fact of Filing Receipt as well as general receipt generated by the system for any payment made and issues to the taxpayer.
Production Worker
Atlantic Gutter Supplies
12.2021 - 03.2024
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
- Measures the materials needed to manufacture elbows and gutter pipes
- Load material into the pipe or elbow machine
- Check the first pipes or elbow to meet specifications
- Produce the amount required to complete orders and also for inventory.
- Place completed gutter pipes and elbows in respective boxes
- labeled boxes based on size and colour and styles of pipes and elbows.
- Record the amount made and for clients and for stocks.
Home Health Aide
My Angels Home Care Inc
01.2022 - 02.2023
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Provided transportation and appointments management.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
Administrative Assistant (Level 3)
Tax Administration Jamaica
03.2018 - 02.2019
- Provide executive level administrative support to the Director of Strategic Planning & Research Branch;
- Stamp and logs all correspondence received for supervisor’s office;
- Logs and dispatches all correspondence leaving the supervisor’s office;
- Screens visitors & telephone calls for the supervisor.
- Co-ordinates activities for meetings, transcribes and prepares minutes of meetings;
- Receives and passes on correspondence requiring attention to the supervisor;
- Prepares memos, letters, minutes and other correspondence and transmits to the supervisor;
- Receives calls and where necessary records the messages and delivers to the relevant officers as soon as they are available;
- Schedules and arranges meetings for the supervisor;
- Maintains the supervisor’s diary;
- Liaises with Heads of Sections and other personnel to facilitate administrative support;
- Complies and reviews monthly and annual reports;
- Compiles the bran’s /Section budget;
- Researches and provides information to the supervisor for the preparation of reports;
- Follows-up on directives given and requests made by the supervisor;
- Establishes and maintains an appropriate filing system for the recording and easy retrieval of information;
- Manages urgent correspondence, faxes and emails in the absence of a Head of unit;
- Performs any other related duties assign by the supervisor.
Senior Secretary
Accountant General’s Department
11.2015 - 02.2018
- Provide executive level administrative support to the Director of Treasury Unit and other members of the unit.
- Liaison between all impacted departments to ensure proper communication and reporting practices.
- Maintains filing and records management system within the unit.
- Maintains and update the database of clients to the organization.
- Complete Stationery inventory and ordering of supplies for Unit.
- Records, transcribes and distributes minutes of meetings in a timely manner.
- Coordinate and maintain weekly attendance and daily report of staff members within the unit.
- Typing of documents such as correspondence, drafts, faxes, memos, and emails, and prepared reports monthly for management meetings.
- Open, sort, and distribute incoming messages and correspondence
- Answers telephone and promptly and courteously assist clients and employees throughout the organization.
- Treasury Deposit Unit -Ministry of Finance
Administrative Assistant/ Acting Associate Dean/Staff Associate
International University of the Caribbean
02.2009 - 10.2015
- Provide executive level administrative support to the Dean of Nursing and other members of the unit.
- Liaison between all impacted departments to ensure proper communication and reporting practices.
- Maintains filing and records management system within the unit.
- Maintains and update the database of clients to the organization.
- Complete Stationery inventory and ordering of supplies for Unit.
- Recorded, transcribed and distributed minutes of meetings.
- Typed documents such as correspondence, drafts, faxes, memos, and emails, examination schedules, examinations, prepared reports monthly for management meetings, interview schedules, preparation of rotation schedule for field Work, typing of field work placement schedules & objectives
- Opened, sorted, and distributed incoming messages and correspondence
- Answer telephones and promptly and courteously assist clients and employees throughout the organization.
- Contacting lecturers for lecturing agencies for field work experience for students.
- Scheduling meetings for the Dean. Scheduling appointments
- Preparation of interview schedules, contacting students for interviews and acceptance.
- Signing of Registration Forms and Add/Drop Forms for students.
- Signing of Lecturers Claim Forms.
- Nursing Department
Administrative Assistant/Personal Assistant
Platinum Elite
04.2007 - 11.2008
- Provide executive level administrative support to the Managing Director.
- Maintains filing and records management system within the unit.
- Maintains and update the database of clients to the organization.
- Complete Stationery & Storeroom inventory and ordering of supplies.
- Typed documents such as correspondence, drafts, faxes, memos, and emails.
- Opened, sorted, and distributed incoming messages and correspondence.
- Answer telephones and promptly and courteously assist clients and employees throughout the organization.
- Liaison with Sales Representatives and accounting departments.
- Receival and issuing of cheques.
- Issuing of supplies to office attendants.
- Supervision of office attendants.
- Preparation of payroll.
Secretary
Ministry of Health
08.1996 - 04.2007
- Provide executive level administrative support to the Director of Unit and other members of the unit.
- Maintains filing and records management system within the unit.
- Maintains and update the database of students to the organization.
- Complete Stationery inventory and ordering of supplies for Unit.
- Recorded, transcribed and distributed minutes of meetings.
- Typed documents such as correspondence, drafts, faxes, memos, reports, examinations, timetables, lecturers notes
- Opened, sorted, and distributed incoming messages and correspondence
- Answer telephones and promptly and courteously assist clients and employees throughout the organization.
- Library duties—loaning and collecting of books, updating library catalog, cataloging of new books.
- Preparation of interview schedules, contacting students for interviews and acceptance, preparing contacting lecturers for lecturing.
- Contacting agencies for field work and customer service experiences.
- Receival and issuing of cheques and issuing of petty cash.
- Store room inventories
- Ordering supplies and issuing of supplies
- Supervision of office attendants.
- Inservice Education Unit
Secretary/Receptionist
Edna Manley College of the Visual Performing Arts
02.1995 - 03.1996
- Provide executive level administrative support to the Director of the Music School and other members of the unit.
- Maintains filing and records management system within the unit.
- Maintains and update the database of students to the organization.
- Complete Stationery inventory and ordering of supplies for Unit.
- Recorded, transcribed and distributed minutes of meetings.
- Typed documents such as correspondence, drafts, faxes, memos, reports, examinations, timetables, lecturers notes
- Opened, sorted, and distributed incoming messages and correspondence
- Answer telephones and promptly and courteously assist clients and employees throughout the organization.
- Preparation of interview schedules, contacting students for interviews.
- Ordering supplies and issuing of supplies
Secretary
IMS Courier Service
04.1993 - 01.1995
- Provide executive level administrative support to the Director.
- Maintains filing and records management system within the unit.
- Complete Stationery inventory and ordering of supplies for Unit.
- Typed documents such as correspondence, faxes, memos.
- Opened, sorted, and distributed incoming messages and correspondence.
- Answer telephones and promptly and courteously assist clients and employees throughout the organization.
- Receiving and preparing package for shipment
- Contacting clients on arrival of shipments
- Supervision of Bearer and Office Attendant
- Telephone duties.
Receptionist/Clerical Assistant
Self Start Fund
01.1991 - 08.1992
- Provide executive level administrative support to the Director of Accounts.
- Maintains filing and records management system within the unit.
- Typed documents such as correspondence, faxes, memos, contracts.
- Opened, sorted, and distributed incoming messages and correspondence.
- Answer telephones and promptly and courteously assist clients and employees throughout the organization.
- Receiving of incoming and outgoing correspondence
- Issuing of outgoing correspondence to bearer
- Receiving/directing of visitors
Administrative Assistant
International University of the Caribbean
- Provide executive level administrative support to the Director of Operations Department.
- Preparation of Contractual Employees Payroll.
- Preparation of overtime claims for Ancillary Staff.
- Preparation of Quotation for purchasing of cleaning supplies and equipment
- Preparation of Purchase Order for cleaning supplies and equipment
- Faxing of purchase orders or quotation
- Distribution of cleaning supplies
- Prepares inventory of cleaning supplies and equipment
- Prepares quotation or purchase order for materials based on current on or off site projects.
- Operations Department
Secretary
Ministry of Health
- Provide executive level administrative support to the Director of Accounts and other members of the unit.
- Typed documents such as correspondence, drafts, faxes, memos, and reports.
- Preparation of bank statement, reconciliation of issued cheques, verification of cheques, issuing of cheques.
- Maintains filing and records management system within the unit.
- Opened, sorted, and distributed incoming messages and correspondence
- Telephone operator duties and relieving of other secretaries.
- Pan American Health Organization
Secretary
Ministry of Health
- Provide executive level administrative support to the Director of Pharmaceuticals and other members of the unit.
- Typed documents such as correspondence, faxes, memos, permits and reports.
- Issuing of permits
- Answer telephones and promptly and courteously assist clients and employees throughout the organization.
- Pharmaceutical Division
Secretary
Ministry of Health
- Provide executive level administrative support to the Director of Radiography and other members of the unit.
- Typed documents such as correspondence, faxes, memos, permits and reports.
- Answer telephones and promptly and courteously assist clients and employees throughout the organization.
- Kingston Public Hospital – Radiography Department
Secretary
Ministry of Health
- Provide executive level administrative support to the Director of Pharmaceuticals and other members of the unit.
- Typed documents such as correspondence, faxes, memos, permits, staff rosters and reports.
- Answer telephones and promptly and courteously assist clients and employees throughout the organization.
- Maintains filing and records management system within the unit.
- Kingston Public Hospital - Senior Medical Officer Office
Education
Bachelor of Arts - Primary Education
International University of the Caribbean
10.2014
Certificate - Administration Management, Level 3
Management Institute For National Development (MIND) University of The W.I.
03.2010
Certificate - Administration Management, Level 3
Management Institute for National Development (MIND) University of the W.I.
11.2017
Certificate - Public Administration
Management Institute for National Development (MIND) University of the W.I.
01.2006
Secretarial Qualifying Examinations - undefined
Management Institute for National Development/University of the W.I.
01.2001
Certified Professional Secretary Diploma - undefined
Elatho’s Business School
01.1998
Certificate - Advance WordPerfect 5.1 (for Windows)
Institute of Computer Technology
04.1997
Certificate - Basic Computer Concepts & MS-DOS
Compututor Limited
09.1994
High School Diploma - undefined
Gaynstead High School
05.1989
Skills
- WordPerfect
- Microsoft Publisher
- Microsoft Words
- Microsoft Excel
- Microsoft Power Point
- Peachtree Accounting
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Professional communication
- Microsoft Office Suite
- Scheduling
- Strong problem solver
- Documentation and recordkeeping
- Calendar management
- Professional and mature
- Records management
Certification
- Resume Writing & Interviewing Skills Workshop - Human Resource Solutions Ltd. - 2016
- International University of the Caribbean –September 2013 Certificate of Participation—Customer Service Refresher
- National Council on Technical & Vocational Education &Training – May 2012 Data Operations – Level 1
- Certificate of Participation—Telephone Techniques - Institute of Management and Production— July 1991
Timeline
Home Care Aide
We Care Help Solutions
05.2024 - Current
Home Health Aide
My Angels Home Care Inc
01.2022 - 02.2023
Production Worker
Atlantic Gutter Supplies
12.2021 - 03.2024
Senior Secretary
Accountant General’s Department
04.2020 - 12.2021
Collections Officer 4
Tax Administration Jamaica
03.2019 - Current
Administrative Assistant (Level 3)
Tax Administration Jamaica
03.2018 - 02.2019
Senior Secretary
Accountant General’s Department
11.2015 - 02.2018
Administrative Assistant/ Acting Associate Dean/Staff Associate
International University of the Caribbean
02.2009 - 10.2015
Administrative Assistant/Personal Assistant
Platinum Elite
04.2007 - 11.2008
Secretary
Ministry of Health
08.1996 - 04.2007
Secretary/Receptionist
Edna Manley College of the Visual Performing Arts
02.1995 - 03.1996
Secretary
IMS Courier Service
04.1993 - 01.1995
Receptionist/Clerical Assistant
Self Start Fund
01.1991 - 08.1992
Administrative Assistant
International University of the Caribbean
Secretary
Ministry of Health
Secretary
Ministry of Health
Secretary
Ministry of Health
Secretary
Ministry of Health
Certificate - Administration Management, Level 3
Management Institute for National Development (MIND) University of the W.I.
Certificate - Public Administration
Management Institute for National Development (MIND) University of the W.I.
Secretarial Qualifying Examinations - undefined
Management Institute for National Development/University of the W.I.
Certified Professional Secretary Diploma - undefined
Elatho’s Business School
Certificate - Advance WordPerfect 5.1 (for Windows)
Institute of Computer Technology
Certificate - Basic Computer Concepts & MS-DOS
Compututor Limited
High School Diploma - undefined
Gaynstead High School
Bachelor of Arts - Primary Education
International University of the Caribbean
Certificate - Administration Management, Level 3
Management Institute For National Development (MIND) University of The W.I.
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