Summary
Overview
Work History
Education
Skills
Timeline
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Maureen Auriemma

Rockland,MA

Summary

Dynamic professional with experience as a Store Manager at Couto Management Group, excelling in effective communication and behavior management. Proven ability to enhance customer satisfaction through staff training and mentoring, while maintaining a safe and organized environment. Committed to supporting students with special needs, fostering positive relationships, and promoting a calm learning atmosphere.

Overview

29
29
years of professional experience

Work History

Paraprofessional/Van Driver

Town of Rockland
08.2017 - Current
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.

Paralegal

Social Security Advocates Group
08.2012 - 08.2017
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.
  • Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
  • Conducted detailed client intakes and entered information into company database.
  • Enhanced case preparation efficiency by organizing and maintaining comprehensive digital filing system.

Store Manager

Couto Management Group
01.1996 - 02.2011
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Education

Medical Assistant Program

Massasoit Community College
Brockton, MA
05.2012

Skills

  • Behavior management
  • Effective communication
  • Helping students with special needs
  • Small group and individual assistance
  • Special education support
  • Calm and patient demeanor

Timeline

Paraprofessional/Van Driver

Town of Rockland
08.2017 - Current

Paralegal

Social Security Advocates Group
08.2012 - 08.2017

Store Manager

Couto Management Group
01.1996 - 02.2011

Medical Assistant Program

Massasoit Community College

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Maureen Auriemma