Summary
Overview
Work History
Education
Skills
Timeline
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Maureen Bear

South Berwick,ME

Summary

I just moved back to Maine from Florida. I have always been in customer service, a very rewarding position to be in. I love helping people and working with Seniors has been my all time favorite.

Overview

8
8
years of professional experience

Work History

Home Care Provider

Home Instead
Wells, ME
02.2025 - Current
  • Assisted patients with daily activities such as bathing, dressing, and grooming.
  • Observed changes in patient's condition and reported them to the supervising nurse or physician.
  • Assisted patients with mobility issues by providing transfers and ambulation assistance.

Concierge

Chapman Manor
Lutz, , FL
04.2024 - 12.2024
  • Ensured compliance with safety regulations within the workplace by following established guidelines.
  • Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
  • Trained new staff members on proper policies and procedures related to customer service delivery.
  • Kept updated records of guest feedback forms in order to measure service quality over time.
  • Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
  • Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.

Concierge

Renaissance
Tampa, FL
05.2022 - 04.2024
  • Ensured compliance with safety regulations within the workplace by following established guidelines.
  • Trained new staff members on proper policies and procedures related to customer service delivery.
  • Kept updated records of guest feedback forms in order to measure service quality over time.
  • Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
  • Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
  • Monitored inventory levels of supplies required for daily operations including brochures and maps.
  • Offered personalized concierge services such as booking spa appointments or arranging transportation needs for guests.
  • Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
  • Developed strong relationships with key partners in order to ensure smooth operations between departments.
  • Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
  • Processed payments for services rendered using cash register systems or POS terminals when necessary.
  • Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.

Customer Service

Kohls Department Store
Lutz, FL
09.2017 - 05.2022
  • Ensured that customer service standards were met by providing excellent customer service skills.
  • Provided customer service to ensure customer satisfaction.
  • Provided training to new customer service representatives.
  • Resolved customer service issues quickly and efficiently.
  • Greeted customers and provided friendly customer service.

Education

High School Diploma -

Lynn Vocational Technical High School
Lynn, MA
06-1975

Skills

  • Cash Handling
  • Customer Service
  • Telephone Etiquette
  • Guest Services
  • Effective problem solving
  • Hospitality
  • Excellent Multitasking
  • Reporting capabilities
  • Safety Procedures
  • Strong Work Ethic
  • Strong interpersonal skills

Timeline

Home Care Provider

Home Instead
02.2025 - Current

Concierge

Chapman Manor
04.2024 - 12.2024

Concierge

Renaissance
05.2022 - 04.2024

Customer Service

Kohls Department Store
09.2017 - 05.2022

High School Diploma -

Lynn Vocational Technical High School

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Maureen Bear