Summary
Overview
Work History
Education
Skills
Certification
Languages
Awards - Nominations
Timeline
Generic

Maureen Booth

Kingsland

Summary

Dynamic hospitality professional with extensive experience at Omni Amelia Island, excelling in team management and guest relations. Proven track record in enhancing service quality and upselling revenue by 190%. Proficient in OPERA and skilled in conflict resolution, dedicated to delivering exceptional guest experiences and leading high-performing teams.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Front Office Manager

Omni Amelia Island
Amelia Island
04.2023 - Current
  • Supervised and trained a team of 25 front office associates by ensuring adherence to Omni standards and providing support, enhancing service quality.
  • Resolved guest complaints effectively through proactive engagement and tailored solutions.
  • Enhanced the upsell program, increasing upsell revenue by 190% thought incentives and training.
  • Effectively communicate between all divisions of the hotel, providing top-notch service to all guests, increasing their satisfaction property wide.

Rooms Controller

Omni Amelia Island
Amelia Island
10.2022 - 03.2023
  • Establish a balanced house of 620 rooms and villas by ensuring guests are in the requested room and bed type, ensuring the most profitable house assignments.
  • Review upcoming arrival reports for all guest requests and special occasions, providing them with a memorable experience ensuring the guest's expectations are exceeded.
  • Effectively communicate with housekeeping teams to ensure any guest arriving before the dedicated check in time has a minimal wait.

Front Desk Agent

Omni Amelia Island
Amelia Island
05.2022 - 10.2022
  • Check guests in and out in a timely manner by effective communication, enhancing their first impressions.
  • Directing guests around 1,351 acres of property with clear and concise directions ensuring the guest is able to get to their destination in a timely manner.
  • Respond to guest requests efficiently by phone or text proving the guest with the experience they envisioned.

Office Manager/Technician

Coastal Georgia Pool Services
Kingsland
04.2020 - 05.2022
  • Manage daily schedules by managing 3 technicians days and routes, ensuring all customers are seen on their preferred day.
  • Responding to emergency calls promptly and ensuring a technician is sent, making sure the customer's pool does not have time to worsen.
  • Clean and maintain 57 pools weekly, ensuring all chemicals are balanced to create a safe and clean pool for the customer.

Property Manager

CGREM Property Management
Kingsland
05.2019 - 01.2020
  • Collect and post all rents due monthly, ensuring all payments are made on time by keeping record of all 98 units.
  • Maintained public areas of the property by scheduling ground maintenance crews to ensure tenants had a clean and safe place to return home to.
  • Communicated with off site management company to ensure all rents not paid were lawfully and correctly reported to the tenant and payment was collected.

Front Office Manager

Hampton Inn and Suites
Kingsland
06.2018 - 05.2019
  • Oversee all front office operations, ensuring the house is balanced daily, and all guest requests were met.
  • Hired and trained all front office staff using Hilton University to ensure all staff uphold Hilton standards, while effectively scheduling all front office staff.
  • Acting Assistant General Manager in GM's absence, ensuring effective communication between all areas of the hotel.

Breastfeeding Peer Counselor

Georgia Department of Public Health
Brunswick
02.2017 - 05.2019
  • Educated pregnant mother in the benefits of breastfeeding by scheduling peer-to-peer in person and over the phone counseling, ensuring their feeding goals were respected and maintained.
  • Scheduled peer-to-peer support groups to allow mothers a safe space to discuss challenges and build and maintain friendships, ensuring the mother always had support during her journey.
  • Supported new mothers with basic breastfeeding guidance and encouragement, while ensuring the mothers needs are met, proving a longer breastfeeding outcome.

Education

Hospitality Management - Some college

College of Coastal Georgia
Brunswick, GA
05.2007

Skills

  • Team management and leadership
  • Supervisory experience
  • Hotel and resort management
  • OPERA and OnQ proficiency
  • Microsoft Office suite
  • Guest services and relations
  • Cash handling expertise
  • Administrative skills
  • Phone etiquette and customer service
  • Computer operation and Microsoft Outlook
  • Property management strategies
  • Front desk operations
  • Upselling techniques
  • Staff training and development
  • Conflict resolution skills

Certification

Driver's License

Languages

English

Awards - Nominations

  • Q2 Manager of the Quarter nominee, 2023, Omni Hotels and Resorts
  • Q2 Manager of the Quarter nominee, 2024, Omni Hotels and Resorts

Timeline

Assistant Front Office Manager

Omni Amelia Island
04.2023 - Current

Rooms Controller

Omni Amelia Island
10.2022 - 03.2023

Front Desk Agent

Omni Amelia Island
05.2022 - 10.2022

Office Manager/Technician

Coastal Georgia Pool Services
04.2020 - 05.2022

Property Manager

CGREM Property Management
05.2019 - 01.2020

Front Office Manager

Hampton Inn and Suites
06.2018 - 05.2019

Breastfeeding Peer Counselor

Georgia Department of Public Health
02.2017 - 05.2019

Hospitality Management - Some college

College of Coastal Georgia

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