Summary
Overview
Work History
Education
Skills
Timeline
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Maureen Brown

Washington,DC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

7
7
years of professional experience

Work History

Customer Service Specialist

CMT Inc.
03.2019 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Maintained and managed customer files and databases.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Customer Service Representative

EMF INC
05.2017 - 03.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Trained new personnel regarding company operations, policies and services.

Education

Some College (No Degree) - Information Technology

Strayer University
Washington,DC

Skills

  • Excellent written and oral communication
  • Telephone etiquette
  • Complaint resolution
  • Multi-line phone talent
  • Document filing
  • Chart pulling
  • Insurance verifying
  • Appointment Scheduling
  • Medical insurance
  • Payment collection
  • Service standard compliance

Timeline

Customer Service Specialist

CMT Inc.
03.2019 - Current

Customer Service Representative

EMF INC
05.2017 - 03.2019

Some College (No Degree) - Information Technology

Strayer University

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Maureen Brown