Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maureen Carter

Gainesville,FL

Summary

Dynamic customer service professional with extensive experience at Walmart and Foundever, adept at conflict resolution and relationship building. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Recognized for improving client retention rates and managing high call volumes while maintaining professionalism under pressure.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Walmart
12.2024 - Current
  • Cashier
  • Merchandising
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Census Worker

United States Department of Commerce
07.2024 - 11.2024
    • Navigated challenging situations by utilizing effective communication skills when interacting with diverse populations.
    • Supported accurate population representation through detailed record keeping and timely submission of collected data.
    • Strengthened team collaboration through consistent communication with fellow Census Workers and supervisors regarding progress updates and challenges faced.
    • Completed mandatory training sessions on time while consistently applying learned techniques in daily operations for optimal results.
    • Fostered positive relationships with local community members, leveraging these connections to facilitate smoother Census data collection processes.
    • Increased efficiency by utilizing provided technology to access maps, addresses, and other necessary information during fieldwork.

Remote Call Center Agent

Foundever
04.2021 - 04.2024
    • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
    • I worked for the Capital One Credit Card Company
    • payments, refunds, credits , account reconciliations, facilitated fraud investigations, and general technical assistance for the mobile app and online customers.
    • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
    • Boosted client retention rates by providing exceptional customer service and building rapport with callers.
    • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
    • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
    • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
    • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.

Education

No Degree - Business Administration And Management

St. Johns River State College
Palatka, FL

Associate of Science - Business Management

Savannah Technical College
Savannah, GA
06-2018

Skills

  • Customer service
  • Data entry
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Payment processing
  • Professional telephone demeanor
  • Customer satisfaction measurement
  • Call management
  • Product knowledge
  • Order processing
  • Administrative support
  • Data collection
  • Customer relationship management (CRM)
  • Prioritization
  • Building rapport
  • Technical support
  • Research
  • Account management
  • Reading comprehension
  • Office equipment proficiency
  • Conflict mediation
  • Retail store support
  • Service standard compliance
  • Information security
  • Credit adjustments
  • Conflict resolution

Timeline

Customer Service Representative

Walmart
12.2024 - Current

Census Worker

United States Department of Commerce
07.2024 - 11.2024

Remote Call Center Agent

Foundever
04.2021 - 04.2024

No Degree - Business Administration And Management

St. Johns River State College

Associate of Science - Business Management

Savannah Technical College

Similar Profiles

CREATE PROFILE