Maureen Dakalis
Shorewood,IL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Operations Manager
RD Acquisitions/Windy City Blinds
07.2012 - Current
- Supervised operations staff and kept 8 employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms which resulted in 18% profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Increased Chicago Yelp rating from 3.5 stars to 5 stars by improving quality of service through employee customer service training which resulted in 38% sales growth.
- Assisted in recruiting, hiring and training of team members.
Senior Administrator
Anchor Development
05.2010 - 06.2012
- Kept office operations running smoothly by providing effective leadership and administrative skills.
- Managed quality and accuracy of documents, and coordinated movements between different personnel and departments.
- Responded to, researched and resolved issues from internal staff, external departments and customers.
- Delegated tasks, monitored compliance and implemented performance improvement plans.
- Generated reports to suggest corrective actions and process improvements.
- Maintained personnel records and updated internal databases to support document management.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
Education
2-year Technical Degree of Certified Travel Agents - Certified Travel Agent
Erie Community College
Buffalo, NY08.1993
Skills
- Team Leadership
- Microsoft Office Expertise
- Social Media Marketing
- High-Pressure Environments
- Cultural Awareness
Timeline
Operations Manager
RD Acquisitions/Windy City Blinds
07.2012 - Current
Senior Administrator
Anchor Development
05.2010 - 06.2012
2-year Technical Degree of Certified Travel Agents - Certified Travel Agent
Erie Community College
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