Maureen Damon
San Antonio,TX
Summary
United Health Care employee for over three years, claims trained and have the desire to work with a team. Personable and dedicated Customer Service Representative with extensive experience in the Health Care industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated compassion for building relationships, cultivating partnerships and growing businesses. I have the integrity to be open and honest with people through communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
United Health Group
San Antonio, Texas
12.2018 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with up to 90 calls in queue per minute.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Conduent
San Antonio, TX
03.2017 - 12.2018
Customer Service Representative
Xerox. San Antonio
San Antonio, TX
03.2016 - 11.2016
Cashier
Gap, Inc
Selma, TX
03.2014 - 02.2015
Education
High School Diploma -
Oscoda Area High School
Oscoda, MI06.1985
Skills
- HTML Experienced
- Ability to work as an experienced team member
- Customer Service Expert
- Ability to make decisions and problem solve
- Experienced in Microsoft Word, Excel and power point
- Inbound and Outbound Calling
- Medical terminology knowledge
- Multi-line phone talent
- Professional telephone demeanor
- Good listening skills
- Credit card payment processing
- Access to P&R, NEA, Dental XChange, Change Healthcare, Tesia and Facets and Skygen
Accomplishments
I currently am on the claims team, using innovation to reprocess claims and troubleshoot issues. I am also on the Texas Children's Medicaid and Chip team to assist with dental issues and claims. I work with Medicaid and Medicare members in dental.
I was given kudos by numerous members and my supervisor on my customer service.
Certification
- Dental Insurance Specialist, United Health Care - 2018
Timeline
Customer Service Representative
United Health Group
12.2018 - Current
Customer Service Representative
Conduent
03.2017 - 12.2018
Customer Service Representative
Xerox. San Antonio
03.2016 - 11.2016
Cashier
Gap, Inc
03.2014 - 02.2015
High School Diploma -
Oscoda Area High School
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