Maureen DeGrano

• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Assisted coworkers and staff members with special tasks on daily basis.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Monitored office supplies inventory, ensuring availability of essential items without overstocking.
• Managed scheduling for Admissions, Financial Aid, NHA, while also balancing complex calendars to ensure optimal use of time.
• Skilled at working independently and collaboratively in a team environment.
• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Organized and detail-oriented with a strong work ethic.
• Strengthened communication skills through regular interactions with others.
• Collect payments from students for tuition. Make sure they pay on time. We work closely with the business office manager. Basically, I have done collections.
• Set up Wonderlic exams and proctor.
• Set up the NHA and proctor every Friday morning.
• Developed and maintained courteous and effective working relationships.
• Train new employees for the Admin position
• I am sure there is more!

Between part time jobs and full time jobs I was a stay at home single mother of 2 boy's. The hardest and most rewarding job of all time.

• Evaluated employee performance regularly, providing constructive feedback to support growth and skill development within the organization.
• Improved patient satisfaction by implementing effective communication strategies between hospital staff and patients.
• Reviewed work procedures and operational problems to determine ways to improve service, performance and safety.
• Directed, supervised and evaluated work activities of 16- member medical, nursing, technical, clerical and maintenance team.
• Established work schedules and assignments for staff, taking into account workload, space and equipment availability.
• Coordinated responses during emergency situations, ensuring prompt action was taken to protect patient safety and restore normal operations as quickly as possible.
• Increased efficiency in hospital operations by streamlining processes and implementing best practices in management techniques.
• Enhanced employee morale and retention by fostering a positive work environment through team-building activities and open communication channels.
• When called upon, I would help in the back with animals and their ongoing care. Dentals, injections, Xray's grooming, nail trims and Euthanasia.
• I would help the patients owners through difficult times of euthanizing their beloved pet's.
• I would also enjoy the puppy and kitten cuddles!