Maureen Doty
Miami ,FL
Summary
Experienced Director with over 15 years of operational, partnership and financial management, strategic planning, and business sales. Skilled in evaluating needs and implementing strategies that increase profitability and company growth. Expert in leveraging data-driven insight to optimize sales processes and enhance overall team and business performance. Recognized for communication and leadership, forging strong client relationships, and problem solving skills.
Overview
11
11
years of professional experience
Work History
Store Director
PatBO
Miami, FL
11.2023 - 04.2024
- Organized promotional events to increase product awareness.
- Implemented efficient systems for tracking stock movement.
- Prepared monthly reports on sales figures, expenses, profits.
- Conducted market research studies related to partner preferences or customer satisfaction ratings.
- Collaborated closely with cross-functional teams such as marketing, sales, product development. to ensure alignment across all departments.
- Maintained up-to-date knowledge of industry trends to provide insights into potential opportunities.
- Developed key performance indicators to measure effectiveness of operational processes.
- Developed and implemented event plans, including budgets, venues, catering, décor, entertainment and special guests.
- Prepared post-event reports summarizing attendee feedback and other key metrics.
- Ensured compliance with applicable laws and regulations related to event planning and operations.
- Acted as a liaison between clients and vendors throughout the duration of an event.
- Collaborated with cross-functional teams to develop strategies for driving customer success.
- Monitored competitor activities in order to stay ahead of the curve in terms of customer service offerings.
- Identified areas where current products are not meeting expectations or could be improved upon.
- Analyzed customer data to identify trends, issues, and opportunities for improvement.
Director
SHOWFIELDS
Miami Beach, FL
10.2020 - 08.2023
- Developed and executed partnerships to drive new brand awareness and new customer acquisition for a tech startup
- Managed business development/partner outreach for individual partners
- Implemented company wide operational policies and procedures, training materials, and KPI tracking tools to ensure the success of the business
- Helped internal tech developer team to improve on proprietary retail-oriented business-to-business and business-to-consumer products
- Responsible for hiring, training, and overseeing a team by managing individual performance including sales and KPIs, administering monthly reviews, and implementing developmental plans
- Conducted market research to analyze individual business numbers for strengths and opportunities to plan budget and overall company goals
- Assisted with new location openings to train on admin systems, recruit employees, explain company culture, set up all facility vendors, and implement best practices
- Partnered with marketing to oversee sponsored events including SOBEWFF, PARAISO Swim Week, and DC Swim Week
- Developed and implemented strategic plans to ensure organizational goals were met
- Directed all aspects of project management including planning, budgeting, staffing, scheduling, monitoring, and reporting
- Organized resources efficiently to maximize productivity and minimize costs
- Developed a comprehensive marketing strategy that increased brand awareness
- Analyzed industry trends to inform decisions on product offerings or services.
Store Manager
Lacoste
Miami Beach, FL
07.2018 - 05.2020
- Managed a 4 million dollar flagship location and store team of 17 associates and managers
- Implemented new business strategies to close a deficit by closely monitoring a 2019 business trend versus LY and company PLAN
- Led all HR and Operational responsibilities including employee touch bases, onboarding, training, store planning, and setting individual goals to ensure profitability
- Handled all facility issues including maintenance and repairs, inspections, and building automation system
- Identified and analyzed customer enquiry trends, patterns, and issues
- Coordinated meetings with other department managers and served as a liaison between sales and technical staff
- Built strong relationships with distributors by providing exceptional customer service
- Coordinated with vendors and buyers to ensure timely delivery of products
- Developed and implemented wholesale strategies to increase sales and market share
- Identified potential partners in international markets through targeted research initiatives
- Collaborated with marketing teams to design campaigns that increased brand awareness.
Store Manager
Lacoste
Pittsburgh, PA
08.2013 - 06.2016
- Interviewed, recruited, and trained new employees on company policies
- Developed business strategies daily, weekly, and monthly to ensure the store met and exceeded goals
- Traveled to regional boutiques to hire and train new management, open and close locations, set visual compliance standards, and create product training manuals
- Monitored the success and growth of associates by constant coaching and tracking their personal sales goals and development
- Maintained outstanding client rapport by demonstrating notable customer service
- Completed floor moves, window changes, and visuals per company policy
- Oversaw annual audits and cycle counts to monitor LP and inventory
- Assisted with pop-ups and events in store and at off-site locations.
General Manager
BCBGMAXAZRIA/Herve Leger
Miami Beach, FL
- Monitored customer feedback regularly to improve customer experience
- Negotiated contracts with vendors, suppliers, customers, and partners effectively
- Cultivated relationships with key internal and external stakeholders
- Led cross-functional teams in the development of innovative solutions to complex problems
- Collaborated with stakeholders to identify areas for improvement and develop strategies for growth
- Implemented effective policies and procedures that enabled the organization to meet compliance requirements
- Developed and pursued pipeline of new business opportunities, expanding partnerships and presence
- Negotiated contracts with vendors to achieve optimal pricing and discounts for clients
- Created reports on performance metrics including revenue, profit margins, and conversion rates
- Maintained up-to-date knowledge of industry developments through research activities and networking events
- Traveled for in-person meetings with customers and partners, developing key relationships
- Implemented customer loyalty programs to increase customer retention
- Increased customer retention and renewal growth by revitalizing existing business in segment.
Assistant Director
Ted Baker
Miami Beach, FL
- Oversaw business operations for a flagship location including facility management, operational duties, HR, payroll, and sales
- Created a monthly target for sales based off of LY KPIs including action plans to increase profitability based on successes and store opportunities
- Created a productive, efficient, and positive environment for all employees to thrive and succeed within their roles
- Scheduled facility maintenance, supply orders, R&M forms, and ensured the business was always up to company standards
- Recruited, hired, and trained new employees and managers on TSE, policy and procedure, selling skills, clienteling, and goal expectations.
Education
BA in Criminal Justice Pre-Law -
Indiana University of Pennsylvania
01.2011
Skills
- Strategic Thinking
- Communication
- Business Development
- Project Management
- Relationship Building
- Team Management
- Data Analysis
- Negotiation
- Manage Budgets
- Contract and Vendor Management
- Partnership Promotions
- Business Planning
- Customer Engagement
- Customer Account Management
Languages
Spanish (Conversational)
Timeline
Store Director
PatBO
11.2023 - 04.2024
Director
SHOWFIELDS
10.2020 - 08.2023
Store Manager
Lacoste
07.2018 - 05.2020
Store Manager
Lacoste
08.2013 - 06.2016
General Manager
BCBGMAXAZRIA/Herve Leger
Assistant Director
Ted Baker
BA in Criminal Justice Pre-Law -
Indiana University of Pennsylvania