Maureen Downey

Manage incoming inquiries from customers via phone, email and other communication channels as it relates to Klein Tools business.

investigate, research, and enter claims for shipping discrepancies. Also investigate, research and process any customer deductions (chargebacks) within thirty days of receipt. This includes accessing customer AP portals for documents to support or deny deductions. Dispute any deductions within 60 or 90 days, depending on the customer.

Process Return Goods Authorizations and Warranty Authorizations as received.

Keep well informed of updates and new processes.

Resolved customer complaints in a timely manner and ensured satisfactory outcomes.

Maintain positive relationships with clients by providing prompt responses to their queries.

Perform regular follow-ups with existing clients to build rapport and increase loyalty.

Maximize customer satisfaction by handling customer email and telephone interactions.

Field customer complaints and queries, fast-tracking for problem resolution.

Client Relations backup for Home Depot.

Provide team assistance when needed.

Provide all other duties as needed.

Manage incoming inquiries from customers via phone, email and other communication channels as it relates to Klein Tools business.

investigate, research, and enter claims for shipping discrepancies. Also investigate, research and process any customer deductions (chargebacks) within thirty days of receipt. This includes accessing customer AP portals for documents to support or deny deductions. Dispute any deductions within 60 or 90 days, depending on the customer.

Process Return Goods Authorizations and Warranty Authorizations as received.

Keep well informed of updates and new processes.

Resolved customer complaints in a timely manner and ensured satisfactory outcomes.

Maintain positive relationships with clients by providing prompt responses to their queries.

Perform regular follow-ups with existing clients to build rapport and increase loyalty.

Maximize customer satisfaction by handling customer email and telephone interactions.

Field customer complaints and queries, fast-tracking for problem resolution.

Client Relations backup for Home Depot.

Provide team assistance when needed.

Provide all other duties as needed.

• Answered 911 emergency and non-emergency phone lines, radio calls and dispatched Police/Fire Personnel
• Responsible for new hire training and the Update of Sex Offenders registration files also maintained the Order of Protection Files
• Completed additional managerial tasks as requested in a timely manner.

• Dispatched Public Safety Officers to calls for service in remote areas and Central Phoenix
• Performed call-taking duties as needed
• Responsible for the dispatch of EMS Helicopters and the tracking of Other Agency Helicopters flying through district while on frequency.

• Answered 911 emergency and non-emergency phone lines, radio calls and dispatched Police/Fire Personnel
• Responsible for new hire training and the Update of Sex Offenders registration files also maintained the Order of Protection Files
• Completed additional managerial tasks as requested in a timely manner.

• Worked directly with major clients which included Discover, Spiegel, First National Bank and Visa with the billing and operations of their accident and Term life insurance programs
• Responsible for beneficiary validations and New employee training.