Maureen Fagan
Overview
24
24
years of professional experience
Work History
Expert Solutions Consultant
Altera Health
Chicago, IL
10.2017 - Current
- Manage presentation event processes through the request, discover, preparation, delivery and post event follow up phases
- Translate client requirements into engaging and persuasive product demonstrations
- Participate in pre-demo discovery to identify specific client challenges and provide a tailored, solution focused presentation
- Maintain knowledge of practice and industry standards
- Excellent oral and written communications skills
- Provide best practice workflows to clients during Healthchecks for both Sunrise and Paragon
- Collaborated with the Cerner demonstration team post-Siemens acquisition to analyze the unique differentiators of Soarian Financials and the demand for a stand-alone Revenue Cycle Solution
- Played a key role in the design, testing, and delivery of the Millennium-to-Soarian demonstration environment within the first two years of the acquisition, facilitating the seamless migration of Soarian Clinical clients to Millennium's EMR while retaining their Soarian Financials solutions
- Partnered with Consulting teams to assess and mitigate migration risks associated with transitioning from Soarian Financials to the Millennium Patient Accounting Solution
- Delivered high-impact demonstrations of Cerner's Revenue Cycle solutions, including Soarian Revenue Cycle, Millennium Acute and Practice Management, Patient Portal, and Reporting with Analytics
- Mentored and trained associates on Revenue Cycle processes, covering key areas from Registration and Scheduling to Patient Accounting and Key Performance Indicators (KPIs)
- Designed and recorded core product demonstrations to enhance client understanding and engagement
- Focused on delivering seamless demonstrations of Soarian Revenue Management, including Soarian Scheduling, Patient Access, Financials, HIM, ePayments/eStatements, and Decision Support
- Leveraged beta experience during Soarian's early adoption to collaborate with development and sales teams, designing and delivering best-practice workflows that emphasized Soarian's key differentiators
- Tailored workflows and messaging to align with each customer's unique environment, ensuring relevance across both small community hospitals and large multi-facility
Senior Solutions Specialist
Cerner Corporation
Kansas City, MO
02.2015 - Current
Senior Product Marketing Specialist
Siemens
Malvern, PA
12.2001 - 02.2015
Solution's Coordinator - Beta Management
Siemens Medical Solution USA
Malvern, PA
12.2000 - 12.2001
- Developed best-practice demonstrations customized for various audiences, from high-level C-suite presentations to detailed end-user walkthroughs
- Partnered with team members to identify potential risks and refine consultant scripts, ensuring demonstrations effectively addressed business needs while showcasing the solution's strengths
- Led the Soarian requirements project for a large, complex for-profit beta partner, ensuring alignment with business needs and objectives
- Collected and analyzed registration and billing requirements to support seamless software delivery and testing
- Managed issue resolution and maintained strong customer relationships within the project team and development organization
- Collaborated with global services to develop an effective implementation strategy and project plan
Timeline
Expert Solutions Consultant
Altera Health
10.2017 - Current
Senior Solutions Specialist
Cerner Corporation
02.2015 - Current
Senior Product Marketing Specialist
Siemens
12.2001 - 02.2015
Solution's Coordinator - Beta Management
Siemens Medical Solution USA
12.2000 - 12.2001
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