Overview
Work History
Timeline
Generic

Maureen Fagan

Overview

24
24
years of professional experience

Work History

Expert Solutions Consultant

Altera Health
Chicago, IL
10.2017 - Current
  • Manage presentation event processes through the request, discover, preparation, delivery and post event follow up phases
  • Translate client requirements into engaging and persuasive product demonstrations
  • Participate in pre-demo discovery to identify specific client challenges and provide a tailored, solution focused presentation
  • Maintain knowledge of practice and industry standards
  • Excellent oral and written communications skills
  • Provide best practice workflows to clients during Healthchecks for both Sunrise and Paragon
  • Collaborated with the Cerner demonstration team post-Siemens acquisition to analyze the unique differentiators of Soarian Financials and the demand for a stand-alone Revenue Cycle Solution
  • Played a key role in the design, testing, and delivery of the Millennium-to-Soarian demonstration environment within the first two years of the acquisition, facilitating the seamless migration of Soarian Clinical clients to Millennium's EMR while retaining their Soarian Financials solutions
  • Partnered with Consulting teams to assess and mitigate migration risks associated with transitioning from Soarian Financials to the Millennium Patient Accounting Solution
  • Delivered high-impact demonstrations of Cerner's Revenue Cycle solutions, including Soarian Revenue Cycle, Millennium Acute and Practice Management, Patient Portal, and Reporting with Analytics
  • Mentored and trained associates on Revenue Cycle processes, covering key areas from Registration and Scheduling to Patient Accounting and Key Performance Indicators (KPIs)
  • Designed and recorded core product demonstrations to enhance client understanding and engagement
  • Focused on delivering seamless demonstrations of Soarian Revenue Management, including Soarian Scheduling, Patient Access, Financials, HIM, ePayments/eStatements, and Decision Support
  • Leveraged beta experience during Soarian's early adoption to collaborate with development and sales teams, designing and delivering best-practice workflows that emphasized Soarian's key differentiators
  • Tailored workflows and messaging to align with each customer's unique environment, ensuring relevance across both small community hospitals and large multi-facility

Senior Solutions Specialist

Cerner Corporation
Kansas City, MO
02.2015 - Current

Senior Product Marketing Specialist

Siemens
Malvern, PA
12.2001 - 02.2015

Solution's Coordinator - Beta Management

Siemens Medical Solution USA
Malvern, PA
12.2000 - 12.2001
  • Developed best-practice demonstrations customized for various audiences, from high-level C-suite presentations to detailed end-user walkthroughs
  • Partnered with team members to identify potential risks and refine consultant scripts, ensuring demonstrations effectively addressed business needs while showcasing the solution's strengths
  • Led the Soarian requirements project for a large, complex for-profit beta partner, ensuring alignment with business needs and objectives
  • Collected and analyzed registration and billing requirements to support seamless software delivery and testing
  • Managed issue resolution and maintained strong customer relationships within the project team and development organization
  • Collaborated with global services to develop an effective implementation strategy and project plan

Timeline

Expert Solutions Consultant

Altera Health
10.2017 - Current

Senior Solutions Specialist

Cerner Corporation
02.2015 - Current

Senior Product Marketing Specialist

Siemens
12.2001 - 02.2015

Solution's Coordinator - Beta Management

Siemens Medical Solution USA
12.2000 - 12.2001

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Maureen Fagan