MAUREEN FARREN
ALTA LOMA,CA
Summary
Dynamic Accounts Receivable and Billing Clerk with a proven track record at ABD OFFICE SOLUTIONS, excelling in payment tracking and customer service. Recognized for reducing billing errors and enhancing client relationships through effective communication and attention to detail. Skilled in Microsoft Excel and adept at multitasking in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Accounts Receivable and Billing Clerk /Senior Customer Service Representative
ABD OFFICE SOLUTIONS /RELIABLE WORKPLACE SOLUTIONS
12.2012 - 04.2025
- Assisted with account setup, ensuring all necessary information was collected and inputted correctly to facilitate accurate invoicing and payment processing.
- Delivered high-quality work under tight deadlines while maintaining attention to detail resulting in increased productivity.
- Collaborated with sales teams on contract reviews ensuring that all invoicing terms and conditions were accurately reflected in client agreements.
- Supported audit preparation efforts by gathering required documentation and responding to auditor inquiries regarding accounts receivable activity.
- Reduced billing errors by accurately reviewing invoices and promptly addressing discrepancies.
- Improved customer satisfaction through timely resolution of billing inquiries and disputes.
- Enhanced decision-making capabilities within the organization by producing comprehensive analyses of overdue accounts for management review.
- Facilitated timely payments from clients by maintaining clear communication and providing necessary documentation.
- Optimized revenue recognition by monitoring aging reports, identifying uncollected amounts, and taking appropriate action to recover outstanding balances.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Generated monthly billing and posting reports for management review.
- Monitored outstanding invoices and performed collections duties.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Processed, scheduled and executed customer orders for new and established customers.
- Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Tax Administrative Assistant
Marshall Jones Tax Service DBA Mayer's Tax Service
01.2006 - 04.2025
- Enhanced tax filing accuracy by meticulously reviewing and verifying client information.
- Assisted in the preparation of various tax forms, reducing the workload for senior staff members during peak times.
- Developed strong working relationships with clients, establishing trust and confidence in our services as a dependable Tax Administrative Assistant.
- Provided exceptional customer service to clients, addressing their questions and concerns about tax-related matters.
- Managed high volumes of paperwork, ensuring timely processing of client documents and maintaining accurate records.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
Education
Business Administration /Marketing
California State Polytechnic University, Pomona
Pomona, CA12-1988
Skills
- Payment tracking
- Microsoft Excel
- Invoice processing
- General ledger
- Customer service support
- Accounts receivable
- Relationship building
- Strong client relations skills
- Collections
- Aging reports analysis
- Credit and collections
- Statement preparation
- Customer service
- Attention to detail
- Multitasking
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Effective communication
- Verbal and written communication
- Microsoft office
- Interpersonal skills
- Computer literacy
Timeline
Accounts Receivable and Billing Clerk /Senior Customer Service Representative
ABD OFFICE SOLUTIONS /RELIABLE WORKPLACE SOLUTIONS
12.2012 - 04.2025
Tax Administrative Assistant
Marshall Jones Tax Service DBA Mayer's Tax Service
01.2006 - 04.2025
Business Administration /Marketing
California State Polytechnic University, Pomona
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