MAUREEN FOSTER
Jacksonville,FL
Summary
Results-driven individual with a passion for leading teams and driving organizational success. Experienced in reverse logistics, project management, process improvement, customer service, operational management and adept in developing strategies to optimize performance and increase efficiency.
Overview
17
17
years of professional experience
Work History
Sales Coordinator
Lifesafe Services
06.2024 - 09.2024
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including KPI meetings with sales associates, managing contracts, proposals, quotes, follow-ups, and customer communications.
- Organized conferences for marketing programs (Constant Contact, Sales Force, Jot Forms), and networking virtual events to increase brand exposure and generate leads.
- Streamlined sales processes for improved efficiency and customer satisfaction. Implemented Constant Contact and Voice Mail marketing features to Sales Associates and trained.
- Worked as a Sales Account Manager for Chicago and the state of Illinois establishing new accounts and training programs
Operations Manager
Remedy Staffing
01.2024 - 05.2024
- CRM efficient (Netsuite, QuickBooks, ADP)
- Documentation
- Call Center Management
- Technical Support
- Conflict Resolution
- Process Improvement
- Coaching
- Troubleshooting
- Project Management
- Negotiation
- Strategic Planning
- Business Development
- Customer Retention
- Lean Six Sigma
- Leadership
- B2B & B2C
- Assisted in launching a new 3PL warehouse - small parcel
- Heavy project management day to day assisting in building, learning and ultimately training supervisors, leads and warehouse associates on WMS (Microsoft Logistics)
- Received ~200k units of inventory from 3 clients (all international), including returned items over a 1 month period of time and led team in put-away of inventory
- Successfully kept our roll out dates of each client on time, as well as shipping dates
- Worked directly with Fed Ex to develop our ground/priority shipping pickup items
- Successfully set up transportation LTL deliveries from our clients and outside suppliers
- Set up OSHA requirements within building for full compliance, training all associates on aspects of the building's safety hazards/requirements
- Assisted in a full launch on this new 3PL to Jacksonville (Hermes NextTec)
- Assisted in creating KPIs for Receiving IB items and Processing Returned Items
Operations Supervisor
Wayfair
12.2019 - 07.2023
- Supervised the Reverse logistics team at the Jacksonville Facility
- Delegate, assign tasks and targets, as well as audit daily/weekly processing of the returns providing immediate feedback to associates
- Created and built Jacksonville's site original Returns' team from cradle to still thriving
- Coaching, counseling and team building over the last 3+ years
- Work effectively with all leadership within functional team and supports new team members, specifically with our Customer Service Team (who manage our customer returns)
- Drive specific initiatives that have proven business results (UPH, Labor Management System & KPIs); The Jax facility is considered the 'Best in Practice' large parcel returns center within our national & international network
- Accurately, quickly, and clearly answer questions related to quality of product and return process
- Viewed as a credible company expert within QC, VAS & Returns
- Research root causes of exceptions and experiences, finding solutions and/or defining new processes to resolve the exception
- Effectively prepare and run internal meetings (community of practice) with other Return centers in the network and the internal departments that support us
Customer Service & Sales Operation Manager
Kenroy Home
04.2014 - 11.2019
- Managed & led our Customer Service Team, who provided support and service to our national and international customers, including eCommerce Retailers, as well as end consumers receiving our products
- Accomplished via phone, digital chatting and through email
- Created, managed, and monitored daily reporting that captured productivity, product quality issues, aged shipping, freight costs for both 3PL and LTL, budgeting expectations, as well as daily margins, exception pricing, and monitoring MAP issues throughout our eCommerce Retailers
- Strongly assisted in supporting approximately 50 outside Lighting and Furniture Sales Representatives who promote and sell Kenroy Home products throughout the United States, Canada, and Mexico to further expand and achieve their sales experience and goals with our brick-and-mortar retail customers
- Supplying product descriptions, images, pricing data, catalog information, digital catalog material, new account set ups, as well as managing day to day activities for their customers
- These teams supported over 2,000 customers throughout the United States, Mexico, and Canada
- Managed and maintained through our CRM, which was Netsuite
- Worked directly with our in-house Sales team, eCommerce Team, Product Managers, Product Development team, Marketing team, Inventory Management and Logistics teams to ensure that we are not just meeting customer's needs but exceeding the customer experience
- Highly skilled in vendor management, working daily with approximately 100 major eCommerce and domestic suppliers throughout the country to ensure daily goals are not only being met, but exceeded
- Troubleshooting logistics with our Distribution Center for timely shipping and EDI acknowledgements
- Managed daily operations regarding customer service, eCommerce accounts, shipping, sales and overall end customer needs, while attending all major Lighting and Furniture markets throughout the country, Dallas Lighting Market, Highpoint Furniture Market and the Las Vegas Furniture Market
Appraisal Operations Manager
Equity National Title
03.2010 - 02.2014
- Company Overview: National Appraisal & Title Management Company committed to strengthening and partnering the relationship with Lenders, as well as our appraiser network
- We appreciated and supported our appraisal network and took pride in delivering a quality residential appraisal product, for all Mortgage Lending Products including FHA appraisal products, FNMA appraisal products, Quality Control Field Reviews for the Mortgage Industry's QC needs, Retro Active Field Reviews, Drive-By Appraisals, as well as Disaster Inspection Reports for collateral concerns
- High energy leader with extensive operations and customer service skills
- Strong attention to detail, vendor management, appraisal quality review and project management experience
- Seasoned team builder and hands-on leader with expertise in delivering results in highly competitive markets
- Specialties include Leadership, Execution, Project Management, Business and Technology partnership, Business Analysis, Team Building and Strategic, Data driven and Partnerships
- National Appraisal & Title Management Company committed to strengthening and partnering the relationship with Lenders, as well as our appraiser network
Financial Aid Specialist
St. Vincent's Hospital
01.2008 - 03.2010
- Assisted patients daily (outpatient and inpatients) with no health insurance for eligibility qualifications to government and state programs including Medicaid, Medicare, Social Security Disability, HCRA as well as in-house or in-state charity financing eligibility
- Worked closely with Jacksonville, Florida's disability office for emergency qualifications (Social Security Offices)
- Served as a financial lead on numerous projects, ensuring that all financial objectives were met
- Medical Billing and Coding knowledge, ICD-9 experience, CRT coding with some knowledge of ICD-10
- Insurance registration and verification experience and knowledge
- Knowledge and experience of Medicaid and Medicare programs, as well as Social Security Disability applications
- Medical terminology, as well as health insurance knowledge and experience
Education
Medical Billing & Coding - ICD-9 CPT
Sanford Brown
Six Sigma / Lean - Greenbelt
Merrill Lynch
Jacksonville, FLSkills
- Training Coordinator
- Data Driven
- Quality Analysis
- Time Management
- Employee Training
- EDI knowledge
- Compliance Auditing
- Team Building
- Account Management
- Microsoft Office, Microsoft Suite, Microsoft Word
- Excel
- Powerpoint
- Google Docs
- NetSuite
- CRM/WMS systems
- Strong Communication Skills
- Leadership
- Training Coordinator
- Problem Solving
- Client Relations
- Team Leadership
- Product Knowledge
- Customer Satisfaction
- Performance Management
- Quality Assurance
- Interpersonal Communication
- Reverse Logistics
- Strong Attention to detail
- B2B & B2C heavy knowledge
Timeline
Sales Coordinator
Lifesafe Services
06.2024 - 09.2024
Operations Manager
Remedy Staffing
01.2024 - 05.2024
Operations Supervisor
Wayfair
12.2019 - 07.2023
Customer Service & Sales Operation Manager
Kenroy Home
04.2014 - 11.2019
Appraisal Operations Manager
Equity National Title
03.2010 - 02.2014
Financial Aid Specialist
St. Vincent's Hospital
01.2008 - 03.2010
Medical Billing & Coding - ICD-9 CPT
Sanford Brown
Six Sigma / Lean - Greenbelt
Merrill Lynch
Similar Profiles
Dohnnie GageDohnnie Gage
Business Support Specialist at LifeSafe ServicesBusiness Support Specialist at LifeSafe Services
Johanna HutchisonJohanna Hutchison
Service Technician at LifeSafe ServicesService Technician at LifeSafe Services
Elma VasquezElma Vasquez
Program Administrative Assistant II at Medical & Social Services Division, Access & Eligibility Services Texas Health and Human Services CommissionProgram Administrative Assistant II at Medical & Social Services Division, Access & Eligibility Services Texas Health and Human Services Commission
Destiny FieldsDestiny Fields
Fraud Operations Specialist at CitibankFraud Operations Specialist at Citibank
Gerald PeterkinGerald Peterkin
Member Services Supervisor at BusinessolverMember Services Supervisor at Businessolver