Maureen Friedman

Leadership & Motivation

The ability to guide, inspire, and motivate team members to achieve common goals and maintain high morale Diplomatic and engaging team player who excels at building trusting relationships at work with coworkers and clients

Communication

Strong verbal and written skills to convey instructions, feedback, and expectations clearly and effectively

Problem-Solving

The capacity to identify, analyze, and resolve issues efficiently to maintain smooth operations

Time Management

Prioritizing tasks, managing schedules, and organizing workflows to meet deadlines and objectives Ability to deal with issues that arise with prompt and skillful attention

Interpersonal Skills

The ability to build positive relationships, collaborate effectively, and work well with others Relationship building skills proven through work and volunteer experiences Always have a positive attitude

Adaptability

The flexibility to adjust to changing priorities and situations in a dynamic work environment

Technical Skills

Proficiency in software, tools, and systems specific to call center and healthcare including Epic, Salesforce, Soft Phones, Work-Force Management, Excel, Word, Outlook