Maureen Gammino
Ocean Township,NJ
Summary
High-performing Business Manager/Luxury Spa Director successful at taking organizations to new level of efficiency and profitability. Business-savvy manager with a professional background in health and wellness, spa and hospitality. Expert communicator, exceptional relationship builder and organizer with a high level of attention to detail. Entrepreneurial leader confidently and effectively managing administration and operations for over a decade. A problem-solver with outstanding organizational skills and work ethic. Currently seeking an organization that can profit from utilizing my acquired skills and areas of expertise.
Overview
12
12
years of professional experience
Work History
Esthetician/Shop Owner
True Radiance Skincare & Wellness
07.2023 - Current
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Provided pampering holistic skincare services while ensuring sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Performed various facial treatments for optimal skin health, including chemical peels, and LED therapy.
Spa Manager
Hand & Stone Massage And Facial Spa
12.2022 - 05.2023
- Oversaw and managed day-to-day operations of busy spa.
- Provided exceptional customer service to clients.
- Focus on meeting and exceeding team membership, gift card, retail sales and service goals.
- Responsible for recruiting, hiring, training, and scheduling of spa employees while maintaining adequate staffing at all times.
- Managed payroll processes, adhering to budget guidelines.
- Managed inventory control.
Spa Director
Ocean Place Resort & Spa
12.2017 - 11.2019
- Management of staff of 40 employees. Provided direction and supervision over all day-to-day sales and operations of spa including, but not limited to, sales associates, therapists, estheticians, hair and nail technicians, spa housekeeping and support staff.
- Recognized for consistently achieving sales targets. Significantly increased net profit.
- Successfully selected vendors to partner with, while coaching and training to achieve significant growth in both service and retail sales.
- Responsible for marketing, strategic planning, and business development.
- Responsible for hiring, training and coaching, performance reviews, and leading regular staff meetings.
- Handling of client-related issues and problem-solving, inventory, ordering supplies, and payroll.
- Ensured fiscal responsibility through efficient scheduling of facility and making necessary adjustments to stay within budgetary guidelines.
- Executive Committee team member responsible for implementing operational decisions for Resort.
Multi-Unit Business Manager/Director of Operations
Massage Envy Spa
11.2012 - 01.2016
- Effectively led franchises in daily business operations including sales, membership growth and retail sales, setting and achieving goals, strategic planning, organization and business development.
- Management of staff of up to 110. Training and coaching sales representatives, customer service representatives, estheticians, massage therapists and management team.
- Performed human resource functions including hiring, disciplinary action, terminations, employee agreements, maintenance of personnel files and performance reviews.
- Oversight of client base of 6000 members in addition to thousands of non-members. Excelled in relationship management and handling of escalated customer service issues.
- Set team and individual KPIs and provided regular, actionable feedback.
- Successfully identified and seized growth opportunities; implemented expense reduction strategies to significantly increase profit margins.
- Directly assisted franchise owners preparing market plans, generating reports for strategic analysis and planning for multi-unit. Handled safe and bank monetary deposits for each location.
- Oversight of all vendors and contracts, internal and external business partners, corporate policies, procedures and protocols.
- Managed payroll, accounts payable, accounts receivable, billing and collections, contract management and expense tracking. Oversight of marketing, advertising and fundraising.
- 3.9M in Revenue for dual-unit.
Education
Bachelor of Science - Marketing
Old Dominion University
Norfolk, VASkincare Specialty Program -
The Salon Professional Academy
Howell, NJ 08.2022
Skills
- Business Office Management
- Sales & Operations
- Client Relationship Management
- Customer Service Specialist
- Marketing
- Team Building & Leadership
Timeline
Esthetician/Shop Owner
True Radiance Skincare & Wellness
07.2023 - Current
Spa Manager
Hand & Stone Massage And Facial Spa
12.2022 - 05.2023
Spa Director
Ocean Place Resort & Spa
12.2017 - 11.2019
Multi-Unit Business Manager/Director of Operations
Massage Envy Spa
11.2012 - 01.2016
Bachelor of Science - Marketing
Old Dominion University
Skincare Specialty Program -
The Salon Professional Academy
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