Maureen Geisler
Carmel,IN
Summary
Client Success Manager with extensive expertise in account and relationship management, leveraging advanced skills in contract negotiation and customer retention. Demonstrates a visionary approach to enhancing client engagement and satisfaction through innovative onboarding strategies and risk assessment techniques. Committed to fostering long-term client loyalty, consistently achieving or surpassing renewal targets.
Overview
25
25
years of professional experience
Work History
Adjunct Professor, Legal Studies
Purdue Global University
01.2024 - Current
- Assessed students' progress and provided feedback to enhance learning.
- Taught legal courses, providing instruction to up to 200 undergraduate/graduate students.
- Conducted engaging in-class discussions to facilitate learning and encourage participation.
Adjunct Professor
Franklin University
08.2020 - Current
- Assessed undergraduate student learning through testing, essay writing and group projects
- Promoted learning-focused environment encouraging student participation and involvement
Client Success Manager
Watermark Insights
01.2020 - Current
- Coordinated smooth onboarding for new clients by developing and executing professional, engagement focused plans
- Boosted sales by tenaciously pursuing upselling and cross-selling opportunities
- Built strong, personal, relationships with customers as trusted advisor, resulting in customer loyalty
- Addressed business risks through assessments and mitigation strategies
- Consistently met or exceeded 100% renewal quota
- Drove client retention through strategic onboarding plans and proactive relationship management
Senior Customer Success Consultant
Strategic Planning Online
01.2019 - 10.2019
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Collaborated with teams to improve customer service delivery.
- Consistently met or exceeded 100% renewal quota
- Implemented targeted strategies that led to substantial growth in new account acquisitions and measurable improvements in customer retention rates
Coordinator of Planning and Institutional Assessment
Point Park University
08.2017 - 01.2019
- Reported on academic and institutional data with regular reports, maintaining transparency and using the information to improve decision-making
- Drove continuous improvements by regularly monitoring student and instructor performance, and offering proactive solutions to diverse problems.
- Increased assessment participation by 34% in the first 3 months
- Enhanced decision-making by collecting real-time data on technology use, student academic data and teacher information.
- Recommended implementation strategies for new systems, procedures, and organizational change. Analyzed academic and institutional data to enhance decision-making processes, driving continuous improvements in student and instructor performance.
Client Success Manager
Campus Labs
11.2015 - 07.2017
- Coordinated smooth onboarding for new clients by developing and executing professional, engagement focused plans
- Oversaw and monitored activities to determine health of customer relationships
- Boosted sales by tenaciously pursuing upselling and cross-selling opportunities
- Consistently met or exceeded 100% renewal quota
- Understood customer pain points and drove escalations by coordinating between internal teams. Drove client satisfaction through tailored onboarding plans, proactive relationship management, and strategic upselling, resulting in improved retention rates.
Program Director
Everest University
02.2012 - 12.2012
- Filled out academic team by recruiting and screening new candidates for open positions
- Monitored performance and identified needed improvements based on targeted program evaluation strategies
- Assessed student learning with standardized assessments and modified strategies to enhance outcomes
- Decreased student attrition by 23%
Academic Chair
St. Petersburg College
08.2002 - 12.2011
- Helped students explore topics in-depth with assignments, projects and class discussions
- Explained core concepts and promoted critical thinking to assist students with assignments
- Promoted first-rate academic standards by developing, correcting, and modifying curricula
- Maintained institutional conformance with regulatory and accreditation standards
Assistant District Attorney
Suffolk County District Attorney
01.2000 - 07.2002
- Won 27 misdemeanor and 6 felony cases through successful management of case evidence, testimony, and courtroom arguments
- Supported new cases and appeals by preparing legal briefs or opinions
- Gained advantages during pre-trial hearings and courtroom trials by successfully arguing important motions
- Settled disputes out of court by negotiating favorable resolutions
- Recommended implementation strategies for new systems, procedures, and organizational change
Education
Juris Doctor (J.D.) -
Touro Law School
Central Islip01.2001
Bachelor of Arts (B.A.) - Political Science and Government
Stony Brook University
Stony Brook05.1997
Skills
- Client Engagement
- Customer Retention
- Account Management
- Relationship Management
- Communication
- Contract Negotiation
- Upselling
- Cross-selling
Technology
- Salesforce
- Gainsight
- DOMO
- Salesloft
- PowerBi
- Jira
- Clozd
- MEDDPICC
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteTimeline
Adjunct Professor, Legal Studies
Purdue Global University
01.2024 - Current
Adjunct Professor
Franklin University
08.2020 - Current
Client Success Manager
Watermark Insights
01.2020 - Current
Senior Customer Success Consultant
Strategic Planning Online
01.2019 - 10.2019
Coordinator of Planning and Institutional Assessment
Point Park University
08.2017 - 01.2019
Client Success Manager
Campus Labs
11.2015 - 07.2017
Program Director
Everest University
02.2012 - 12.2012
Academic Chair
St. Petersburg College
08.2002 - 12.2011
Assistant District Attorney
Suffolk County District Attorney
01.2000 - 07.2002
Juris Doctor (J.D.) -
Touro Law School
Bachelor of Arts (B.A.) - Political Science and Government
Stony Brook University
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