MAUREEN GRAY

Work History

CCG

Philadelphia, PA

08.2022 - 06.2023

Trained employees on business principles, best practices, protocol and system usage
Broad range of responsibilities, including hiring and training employees, creating work schedules, managing inventory, handling customer complaints, and ensuring that the restaurant is always operating smoothly and efficiently
Highly organized and highly organized and capable of managing multiple tasks and priorities simultaneously
Enhanced operational performance by developing effective business strategies, systems and procedures.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Delegated work to staff, setting priorities and goals.
Tracked monthly sales to generate reports for business development planning.
Administered employee discipline through verbal and written warnings.
Created schedules and monitored payroll to remain within budget.

The Beach Shack & Rusty Nail

Cape May, NJ

04.2021 - 08.2022

Delegated work to staff, setting priorities and goals.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Organized schedules, workflows and shift coverage to meet expected business demands.
Reviewed completed work to verify consistency, quality and conformance.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Enforced company policies and procedures to strengthen operational standards across departments.

The Kensington Pub

Philadelphia, PA

08.2018 - 10.2020

Trained employees on duties, policies and procedures.
Monitored staff performance and addressed issues.
Trained employees on additional job positions to maintain coverage of roles.
Created training modules and documentation to train staff.
Conducted quality, timely performance feedback and performance appraisals.
Delegated work to staff, setting priorities and goals.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

The Rittenhouse Hotel, The Library Bar

Philadelphia, PA

07.2017 - 08.2019

Recommended and served alcoholic beverages to patrons during high-volume shifts
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions
Created rapport with new and returning patrons to foster guest satisfaction
Assessed patrons' needs to always provide proactive service.

McFadden's At Citizens Bank Park

Philadelphia, PA

02.2007 - 01.2015

Managed event logistics, including venue scheduling, accommodations and menu and beverage offerings
Planned, organized, and executed promotional events
Organized corporate luncheons, dinners, conferences and special events
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
Multitasked to meet customer, business operations and server needs with minimal errors or delays
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards
Offered preferred tables and other special accommodations to VIP customers.