Maureen Gray
Newark,NJ
Summary
Hospitality professional with strong track record in delivering exceptional service in restaurant settings. Adept at managing multiple tasks efficiently while ensuring positive dining experience for all guests. Known for excellent communication and teamwork, consistently adapting to shifting priorities to achieve high standards of service. Dependable and focused on creating welcoming environment for patrons.
Overview
17
17
years of professional experience
Work History
Restaurant Manager
Craft Concept Group
08.2022 - 08.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
Assistant Restaurant Manager
The Rusty Nail & Beach Shack
04.2021 - 08.2022
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Cocktail Server
The Rittenhouse Hotel
07.2014 - 03.2020
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
Bartender & Event Coordinator
McFadden's Citizens Bank Park
05.2007 - 06.2014
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
Education
Associate of Science - Hospitality Management
Atlantic Cape Community College
Mays Landing, NJ05-2019
Skills
- Point of Sale (POS) system operation
- Passion for customer satisfaction
- High-volume dining
- Menu knowledge
- Sales expertise
- Suggestive Selling
- Organization
Timeline
Restaurant Manager
Craft Concept Group
08.2022 - 08.2024
Assistant Restaurant Manager
The Rusty Nail & Beach Shack
04.2021 - 08.2022
Cocktail Server
The Rittenhouse Hotel
07.2014 - 03.2020
Bartender & Event Coordinator
McFadden's Citizens Bank Park
05.2007 - 06.2014
Associate of Science - Hospitality Management
Atlantic Cape Community College
Similar Profiles
Miranda DiakiwMiranda Diakiw
Bartender at Craft Concept GroupBartender at Craft Concept Group
Clair KotulaClair Kotula
General Manager at Craft Concept Group; 101 SpeakeasyGeneral Manager at Craft Concept Group; 101 Speakeasy
Luis MartinezLuis Martinez
Purchasing Manager at Concept Elevator GroupPurchasing Manager at Concept Elevator Group
Cindymarie DixCindymarie Dix
Division Director at Prevention LinksDivision Director at Prevention Links
Brandi TaylorBrandi Taylor
Sales Associate at Cashier RetailSales Associate at Cashier Retail