Maureen Griffirh

Lottery I did machine's cash out tickets.take out orders for food.stocked the cooler and prep stuff for next day.clean up work as well.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered inbound calls, chats and emails to facilitate customer service.
• Developed strong customer relationships to encourage repeat business.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Used approved scripts to de-escalate angry customers during telephone interactions.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Developed strong relationships with customers by providing personalized assistance and support.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Maintained a high level of professionalism when dealing with difficult customers.
• Identified areas of improvement in customer service processes and suggested changes accordingly.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Resolved customer complaints promptly and efficiently.
• Developed positive relationships with customers through friendly interactions.
• Provided exceptional customer service to ensure customer satisfaction.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Surpassed sales goals through implementation of successful marketing strategies.
• Supported sales team members to drive growth and development.
• Prevented key account losses by researching discrepancies and correcting problems.
• Worked collaboratively with team members to achieve goals.
• Utilized job-related software to prepare change of address records and issue service discontinuance orders.
• Provided top quality control and eliminated downtime to maximize revenue.
• Attended regular team meetings to discuss best practices.
• Maintained up-to-date knowledge of company policies and procedures.
• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
• Exceeded established service goals while leveraging customer service, sales and employee management best practices.
• Resolved customer complaints, ensuring a positive experience.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Assisted customers with price checks, lifting heavy items and addressing other inquiries.
• Led on- and off-site customer support teams across multiple time zones.