Maureen Hart-Norris

• Leads up to 25 individual sessions per week.
• Assists patients to deal with realities of chronic health diagnoses and develop coping skills.
• Provides interventions to clients to focus on problem-solving, skills training, optimism and encouragement.
• Assists health care team in providing ongoing assessment of symptoms and responses to interventions.
• Display of sensitivity to cultural and linguistic needs of clients and families served.
• Guides clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and mindfulness. Also incorporating self-care, behavior accountability, active listening, goal setting, motivational interviewing, reframing, prioritizing, creating awareness, and responding vs. reacting.
• Participates in developing treatment plans and interventions.
• Provides emergency response in crisis situations to diffuse tensions and prevent violence.

• Manages day-to-day business operations.
• Consults with customers to assess needs and propose optimal solutions.
• Emphasis on CBT, mindfulness, self-care, behavior accountability, active listening, motivational interviewing, planning and goal setting, creating awareness, responding vs. reacting, reframing, prioritizing.

• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
• Expanded new business and developed effective sales and marketing campaigns.

• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
• Performed cold-calling and follow-ups with leads to secure new revenue.
• Forged and nurtured impactful relationships with customers to cultivate loyalty.
• Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.

Set up blood drives in Los Angeles County.

• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
• Performed cold-calling and follow-ups with leads to secure new revenue.
• Forged and nurtured impactful relationships with customers to cultivate loyalty.
• Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.

• Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
• Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
• Answered passengers' questions and provided solutions to issues arising during flights.
• Ensure safety and comfort of customers onboard aircraft.