Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic
Maureen Hart-Norris

Maureen Hart-Norris

Palm Coast,FL

Summary

Personable, friendly, and solution-oriented professional with several years of experience in service, support, sales and behavioral health. Customer-focused team player offering expertise in conflict mediation, and time management. Dedicated to customer loyalty and satisfaction. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

50
50
years of professional experience
1
1
Certification

Work History

Behavioral Coach

Hart2Heart
Palm Coast, FL
09.2005 - Current
  • Part-time private practice (one day per week)
  • Deliver personal coaching through digital tools- video cam, phone.
  • Used CBT evidenced based behavior change approaches to raise client's awareness.
  • Accountability practices to allow client to take full responsibility for their health/wellness journey
  • Provided interventions to clients in order to focus on problem solving, skills training, optimism, encouragement.
  • Sensitivity to cultural and linguistic needs of client.
  • Fostered a compassionate environment that was safe for honest exploration into issues related to personal growth.

Behavioral Coach

Optum Health
New York, NY
01.2018 - 03.2025
  • Home based position working with clients on health plans via video cam/phone/asynchronous chat.
  • Using evidence based-CBT behavioral change practices which raise client's awareness.
  • Accountability practices to allow client to to take full responsibility for their health/wellness journey.
  • Provided compassionate emotional support to clients during challenging times, helping them stay focused on achieving their goals with balanced self-care.
  • Created SMART goals with clients based on their individual needs and preferences.
  • Listened attentively to client's stories without judgement while offering unbiased feedback when needed.

Senior Sales Reprsentative

Lippincott Publishers
Baltimore, Maryland
09.1997 - 09.2005
  • Sales person of the year in 2003.
  • Home based position calling on health science faculty at universities in Ca./Nevada faculty promoting Lippincott's print and digital health science publications.
  • Continued to meet/exceed quotas of 1 million in sales.
  • Grew customer base and earned top overall ranking within division for implementing effective sales/marketing strategies.
  • Established long-term relationships with key accounts by providing superior service levels.
  • Promoted accessories and cross-sold additional products and services through use of active persuasion.
  • Provided technical support to customers regarding product usage and troubleshooting issues
  • Resolved customer complaints promptly and professionally while ensuring customer satisfaction.
  • Made outbound sales calls to contact prospective leads, using effective communication skills.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Regional Sales Representative

Quo Vadis Publications
Hamburg, New York
01.1995 - 08.1997
  • Home based position
  • Increased business in the territory by 25% in my tenure with Quo Vadis calling on office products retailers in 8 states.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Developed a database of prospective clients for targeted marketing activities within the region.
  • Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.

Donor Recruiter

American Blood Institute
Los Angeles , CA
09.1991 - 05.1994
  • Updated and maintained databases with current information.
  • Organized recruitment activities such as career fairs, campus visits.
  • Conducted blood drives at various organizations throughout So. California
  • Continual outreach by phone, in person to acquire new business.
  • Secured new accounts formerly with the Red Cross

Regional Sales Representative.

Bulova Watch
New York, New York
08.1989 - 08.1991
  • Regional Representative in Arizona, N.M, Texas calling on watch/clock retailers in the territory
  • Opened significant new business with the company in the In-Flight sales divisions of 3 major airlines in their duty- free offerings.
  • Exceeded 800K quota the 2 years I was with Bulova.
  • Conducted on site-demonstrations to highlight features of the product line, answer customer questions and redirect concerns toward positive aspects.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty.
  • Telephonic outreach to clients to stay in front of the clients and promote new offerings.

Flight Attendant

Delta Airlines
Atlanta, Ga.
06.1975 - 07.1985
  • Delivered onboard customer service including food and beverage service.
  • Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
  • Supported smooth takeoffs and landings by keeping passengers in compliance with flight regulations.
  • Demonstrated safety equipment and procedures to meet FAA guidelines.
  • Provided safety instructions to passengers prior to takeoff and landing.
  • Completed paperwork related to passenger manifests accurately after each flight.
  • Conducted periodic trips through cabin to monitor passenger comfort.
  • Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
  • Offered help with connecting flights or ground transportation upon arrival at destination airport.

Education

Master of Arts - Psychology

University Santa Monica
Santa Monica, Ca.
08-2003

Skills

  • Customer relationship management
  • Account management
  • Problem solving
  • Goal setting
  • Active listening
  • Effective communication
  • Verbal/written communication
  • Reliable and punctual
  • Meets/exceeds SMART goals set for myself
  • Mindfulness techniques
  • Behavioral change techniques
  • Emotional intelligence
  • Compassionate/empathetic support
  • Positivity
  • Appreciative Inquiry
  • Self-awareness building
  • Accountability

Affiliations

  • Former Flight attendant, I have traveled extensively, around the world over the years, and one of my biggest passions is planning trips for my husband/self. We have taken several cruises and some with our neighbors! We so look forward to our trips and meeting new friends all over the world!
  • We love concerts and go regularly!
  • We enjoy riding bikes on the extensive bike trails here in Palm Coast!

Accomplishments

  • I have taken numerous post graduate training courses. I consider myself to be a lifelong learner. I am always looking to grow and evolve as a human being.

Certification

  • I am a Certified Empowerment Coach.

References

References available upon request.

Timeline

Behavioral Coach

Optum Health
01.2018 - 03.2025

Behavioral Coach

Hart2Heart
09.2005 - Current

Senior Sales Reprsentative

Lippincott Publishers
09.1997 - 09.2005

Regional Sales Representative

Quo Vadis Publications
01.1995 - 08.1997

Donor Recruiter

American Blood Institute
09.1991 - 05.1994

Regional Sales Representative.

Bulova Watch
08.1989 - 08.1991

Flight Attendant

Delta Airlines
06.1975 - 07.1985

Master of Arts - Psychology

University Santa Monica

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Maureen Hart-Norris