Maureen Hartman

Pharmacy Technician

CVS Pharmacy

12.1997 - Current

Processed and filled prescriptions accurately, ensuring compliance with regulatory standards.
Managed inventory levels, performing regular stock checks to maintain optimal supply.
Assisted pharmacists in patient consultations, providing medication information and guidance.
Trained new pharmacy technicians on operational procedures and safety protocols.
Implemented workflow improvements that enhanced prescription processing efficiency.
Collaborated with healthcare providers to resolve prescription-related issues promptly.
Supervised pharmacy staff to ensure adherence to quality assurance practices.
Developed training materials for ongoing staff education on new medications and technologies.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Counted and labeled prescriptions with correct item and quantity.
Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Entered and processed patients' prescriptions into internal system.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Collected co-payments or full payments from customers.
Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
Maintained clean and organized work environment, adhering to health and safety standards.
Set up and modified patient profiles to include current medications and insurance details.