Maureen O’Connor
Northbrook,IL
Summary
Creative and expert hospitality management professional with a strong history of client satisfaction and successful management across a variety of businesses. Adept multitasker able to address a high volume of processes and concerns with accuracy and efficiency. Strong abilities to manage small and large teams with facility and courtesy. Especially skilled at maximizing profits while working within designated budgets; identifying client needs and offering practical short-term and long-term solutions.
Overview
38
38
years of professional experience
Work History
Account Executive Program Director
Mary O'Connor & Company
Batavia, USA
08.2023 - Current
- Develop strategic programs for executive education and leadership, following association directives.
- Coordinated logistics for global, national and regional conferences.
- Review hotel contracts and entertainment riders
- Served as an on-site host to celebrity and VIP keynote speakers.
- Design menus, signage, decor, and team-building activities.
- Evaluate off-site options for diverse corporate activities.
- Attended networking events to build relationships with potential customers.
- Ensured continuous update of website content and design.
- Strategized annual business plans for company and Association Boards of Directors.
Director Golf Club Management
Open Kitchens, LLC
01.2021 - Current
- Manage all food and beverage departments for five golf club restaurant and banquet facilities
- Direct all event inquires to appropriate club
- Meet with clients, prepare event orders, staff events
- Direct all training and development of food and beverage departments of all clubs
- Develop and control all budgets and forecasts, developing streamline processes for clubs
- Communicate on a daily, weekly, and quarterly basis with Board of Directors / Park Districts
- Provide weekly P&L reporting
- Management of restaurant and banquet kitchens
- Hire all facility food and beverage staff
- Supervised of all purchasing for property
Director Foodservice Operations Furloughed
KitchFix - CJK Foods, LLC
Chicago, USA
01.2018 - 01.2020
- Attending appropriate guest service committee meetings
- Upholding compliance standards for service and meal quality in conjunction with Club nutritional mandates
- Providing efficient and cordial customer service increasing their brand loyalty
- Processed payroll, all weekly financials for operation
- Responsible for all staff training, pre and post service and HR compliancy - record keeping for operation
- Responsible for development of annual strategic business plan and annual budget
General Manager - Compass Group / FLIK / Eurest
Compass Group USA
Chicago, USA
01.2013 - 01.2019
- Responsible for appropriate management of 1st and Business Class Lounges, 1st Class Dining
- Responding to customers and ensure quality services
- Individually responsible for all VIP / High Profile guests
- Maintaining weekly, monthly financial reporting for annual budgeting, on-going capital improvements
- Prepared annual budget and business plan – presented to executives / client quarterly and on an annual basis
- Ensure adequate training to all staff on guest service
- Communication and recognition of frequent members
- Mandates compliance with HACCP Annual Inspections – Client Service Level Agreement Inspections, Liquor Commission, City and State Inspections
Director of Food Service Operations
Compass Group / FLIK / Eurest
Lake Forest, USA
01.2013 - 01.2019
- Attending appropriate guest service committee meetings
- Upholding compliance standards for service and meal quality in conjunction with Club nutritional mandates
- Providing efficient and cordial customer service increasing their brand loyalty
- Processed payroll, all weekly financials for Unit for Compass Group
- Responsible for development of annual strategic business plan and annual budget, annual capital request budget
- Recruited for new build out and start -up operation of events and catering at Halas Hall
- Negotiated contracts and solicit bids relating to events
- Daily responsibilities included client meetings, site visits, and proposal, RFP's - Banquet Event Order preparation
- Responsible for all staff training, Chat sessions, and HR compliancy - record keeping for unit
- Took on interim managerial roles across various Compass units during off-season.
- Experienced with union management and Compass units regarding labor contracts.
Senior Catering and Events Manager
Eaglewood Resort and Spa
Itasca, USA
01.2009 - 01.2013
- Individually responsible for $1,500,000 in catering and event sales for the Hotel and Resort
- Assigned markets Include Weddings, South Asian Wedding Market, Golf Outings, Fundraising Events
- Daily responsibilities included client meetings, site visits, and proposal, RFP's - Banquet Event Order preparation
- Received Manager of the Quarter award for the resort for 3rd Quarter 2011 and 4th Quarter 2009
- Received Manager of the Year award for the resort for 2011
Director of Food and Beverage Operations
Arrowhead Golf Club
Wheaton, USA
01.2007 - 01.2009
- Managed all food and beverage departments for golf club restaurant and banquet facility
- Directed all training and development of food and beverage department
- Developed and control all budgets and forecasts
- Communicated on a daily, weekly and quarterly basis with Board of Directors / Park District
- Provided weekly P&L reporting
- Management of restaurant and banquet kitchen
- Hired all facility food and beverage staff
- Supervised of all purchasing for property
Assistant Director of Catering
The Q Center Aramark Corporation
Saint Charles, USA
01.2005 - 01.2007
- Oversaw conference center event sales valued at 2.5 million.
- Responsible for associate of the month and year program
- Engaged in weekly, monthly, and annual forecasting efforts.
- Developed customized menus, signage, and decor for events.
Director of Catering
Graduate School of Business Gleacher Center
Chicago, USA
01.1993 - 01.1997
- Managed banquet food and beverage sales of 1.2 million
- Create menus, signage, decor, and team-building activities for events in conjunction with client requirements
- Daily responsibilities included client meetings, site visits, and proposal, RFP's - Banquet Event Order preparation
General Manager / Opening Project Manager
The Herrington Inn and Spa
Geneva, USA
01.1992 - 01.1993
- Coordinated all pre-opening purchasing, hiring, system set-up, contractor deadlines
- Managed all opening installation activities to include reservation system set-up opening installation of all rooms and restaurants
- Managed all department heads, Executive Chef, Reservation, Food and Beverage Outlets, oversaw all financial aspects of operation
- Maintained daily, monthly, budget for executive team and owners
- Met with owners weekly reporting on all revenues and operations
Systems Analyst - Revenue Auditor
The Hotel Nikko
Chicago, USA
01.1987 - 01.1991
- Supervise all computer systems to include: - Logistics (front office & back office) Delphi Sales and Catering System
- Train employees and maintain resources on above systems
- Supervise night audit and daily Revenue Accounting
- Maintain daily monthly budget for executive team
Education
School of Business and Public Administration
New York University
Skills
- Managerial skills
- Planning skills
- Oral communication skills
- Written communication skills
- Business-to-business marketing
- Relationship management
- Task management
- Quality standards
- Strategic planning
- Budgeting processes
- Business operations
- Project management
- Market analysis
- Leadership
- Small business development
- Client account management
Educationandcertifications
- NRA ServeSafe Managers Certificate - Current
- Basset Certification - Current
- Associates Sales training with Cheryl Shepherd Landmark
- New York University – School of Business and Public Administration
- Bi-Lingual in Spanish and Portuguese
Timeline
Account Executive Program Director
Mary O'Connor & Company
08.2023 - Current
Director Golf Club Management
Open Kitchens, LLC
01.2021 - Current
Director Foodservice Operations Furloughed
KitchFix - CJK Foods, LLC
01.2018 - 01.2020
General Manager - Compass Group / FLIK / Eurest
Compass Group USA
01.2013 - 01.2019
Director of Food Service Operations
Compass Group / FLIK / Eurest
01.2013 - 01.2019
Senior Catering and Events Manager
Eaglewood Resort and Spa
01.2009 - 01.2013
Director of Food and Beverage Operations
Arrowhead Golf Club
01.2007 - 01.2009
Assistant Director of Catering
The Q Center Aramark Corporation
01.2005 - 01.2007
Director of Catering
Graduate School of Business Gleacher Center
01.1993 - 01.1997
General Manager / Opening Project Manager
The Herrington Inn and Spa
01.1992 - 01.1993
Systems Analyst - Revenue Auditor
The Hotel Nikko
01.1987 - 01.1991
School of Business and Public Administration
New York University
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