Maureen Hethmon
Commercial Auto Underwriter
Hillsboro,KY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Commercial Auto Underwriter
State Farm
06.2021 - Current
- Evaluate applications to determine insurance coverage and appropriate risk classifications.
- Managed complex accounts through careful analysis of risk, fleet data, and business operations information.
- Provided exceptional customer service by promptly addressing inquiries from agents and their staff.
- Maintained strong knowledge of industry trends and regulations, ensuring accurate risk evaluation and pricing adjustments.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Cultivated interpersonal skills by building positive relationships with others.
- Achieve and maintain established time service levels with quality results.
Auto Underwriter
State Farm
07.2007 - 06.2021
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Consistently met monthly quotas by carefully prioritizing tasks and managing time effectively.
- Reviewed applicant information thoroughly, ensuring proper identification of potential risks and adherence to company guidelines.
- Enhanced customer satisfaction by accurately assessing risk and promptly issuing auto insurance policies.
- Adjusted policy coverage limits based on specific client requirements, offering tailored solutions that met diverse needs.
Auto Claims Representative
State Farm
02.2002 - 07.2007
- Provided exceptional customer service, addressing inquiries and concerns promptly and professionally.
Auto Claims Processor
State Farm
09.1998 - 02.2002
- Assisted Claim Reps in file handling.
- Improved customer satisfaction by efficiently processing auto claims in a timely manner.
- Enhanced communication between policyholders and adjusters, leading to quicker resolutions.
- Managed a high volume of claims, ensuring accurate documentation and proper followup.
- Updated policyholder information accurately, maintaining up-to-date records on each individual case.
- Coordinated with repair facilities to ensure timely estimates and repairs were completed for customers'' vehicles after an accident occurred.
- Maintained professional relationships with insurance agents, facilitating smooth communication throughout the claim process.
- Built rapport with clients through empathetic listening skills while discussing sensitive personal loss situations.
- Issued payouts to claimants.
- Checked documentation for accuracy and validity on updated systems.
- Maintained confidentiality of patient finances, records, and health statuses.
Education
High School Diploma -
Village Christian High School
Sun Valley, CA06.1988
Skills
- Decision-Making
- Flexible and Adaptable
- Dependable and Responsible
- Agent support
- Underwriting guidelines
- Coverage Evaluation
- Documentation
- Meet and exceed time service goals with quality
Certification
Associate in Claims - 12/2002
Associate in General Insurance - 09/2012
Timeline
Commercial Auto Underwriter
State Farm
06.2021 - Current
Auto Underwriter
State Farm
07.2007 - 06.2021
Auto Claims Representative
State Farm
02.2002 - 07.2007
Auto Claims Processor
State Farm
09.1998 - 02.2002
High School Diploma -
Village Christian High School
Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteHybridImportant To Me
Work from home optionFlexible work hoursPaid time offWork-life balancePaid sick leave401k matchPersonal development programsQuote
Worry a little bit every day, and in a lifetime you will lose a couple of years. If something is wrong, fix it if you can. But train yourself not to worry. Worry never fixes anything.
Mary Hemingway