Hi, I’m
MAUREEN HOWERTON
Cocoa,Florida
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experienced stepping into roles and quickly making positive changes to drive company success. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seeking an opportunity to engage with dedicated leaders & colleagues who inspire exceptional teamwork with enthusiasm & integrity to deliver superior quality customer service for internal and external customers alike.
Overview
10
years of professional experience
Work History
Acuity InternationalCocoa, Florida
Provider Network Relations Manager
03.2023 - 03.2023
Job overview
- Provided oversight & guidance of the provider network teams for recruitment and quality for the occupational health business unit.
- Monitored & mitigated quality issues from the network to improve efficiency and outcomes for our clients.
- Managed campaigns to grow the network of providers supporting large scale customers such Department of Defense, Homeland Security and Bureau of Land Management.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Produced thorough, accurate and timely reports of project activities.
MiMedxCocoa, FL
Account Executive
03.2022 - 03.2023
Job overview
- Developed & implemented strategies to increase market share through the identification of targeted commercial and governmental physician practices, hospitals, wound care clinics, medical centers, surgical centers.
- Collaborated with key decision makers to identify opportunities and develop ideas to deliver sales results.
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
- Prepared sales presentations or proposals to explain product specifications & applications.
- Attended various networking events to identify sales opportunities and build relationships.
- Increased profitability within accounts by cross-selling additional products.
- Revived dormant accounts by re-establishing relationships with key decision-makers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Utilized CRM to collect, organize and manage sales data and customer information.
Healogics, IncSebastian, FL
Program Director
03.2013 - 03.2022
Job overview
- Strategic growth of hospital line of service including day-to-day center operations, staff management, financial management, quality/performance improvement, and community education.
- Managed program operations and provided strategic leadership for workers.
- Facilitated staff meetings and educational work sessions to strengthen staff competencies.
- Monitored program operations for compliance with policies and procedures, applicable standards and relevant contractual policy.
- Initiated and set goals for programs according to strategic objectives of organization.
- Collected key program data and analysis to support continuous improvement.
- Fostered community connections and networks, driving collaborations with local organizations and businesses.
- Administered budgets and monitored expenditures to keep program operations aligned with budget targets.
- Maintain collaborative and consultative client relationships within and outside the hospital organization and create effective working relationships between Healogics and the hospital partner.
- Maintained excellent relationships with hospital clients and continuously sought to understand needs, confirmed strategic goal alignment and demonstrated value proposition to referral sources.
Education
Florida Southern CollegeLakeland, FL
Bachelor of Science from Psychology
12.1998
Technical Education Center-OsceolaKissimmee, FL
Licensed Practical Nurse (LPN)
06.2006
Skills
- Team Leadership/Interpersonal Relations
- Patient Satisfaction/Customer Service
- Regulatory Affairs & Inter-Department Collaboration
- Presentations/Product Knowledge & Promotion
- Business Development/Territory Management
- Human Resources Management/Negotiation and Conflict Resolution
- Supply Chain/Inventory Management
- Microsoft Office: Excel, Word, PowerPoint, Outlook
- Strategic Planning/Data Analysis
- P&L Oversight/Fiscal Management
- Process Improvement/Managing Operations and Efficiency
- Recruitment, Hiring, Onboarding and Orientation
Accomplishments
- Exceeded baseline revenue goal achieving 115% of target as Mimedx Account Executive
- Awarded Center of Distinction & Center of Excellence multiple times as Program Director at Healogics
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Provider Network Relations Manager
Acuity International
03.2023 - 03.2023
Account Executive
MiMedx
03.2022 - 03.2023
Program Director
Healogics, Inc
03.2013 - 03.2022
Florida Southern College
Bachelor of Science from Psychology
Technical Education Center-Osceola
Licensed Practical Nurse (LPN)
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