Maureen Hurley-Griffin
Henniker,NH
Summary
Committed Health Information Manager with a distinguished understanding of EPIC use and database management. Successful at maintaining accounts and collaborating with medical personnel. Expertise in HIPAA and medical terminology. Respected professional with experience in maintaining medical charts and improving patient documentation. Smart Health Information Management Manager driven to resolve issues and conflicts effectively while remaining calm in all types of situations. Offering decision- making, leadership and communication talents proven to deliver exemplary level of healthcare service delivery to patients. Recognized for staff development leading to high performing teams.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Systems Manager, HIM
SolutionHealth
06.2021 - Current
- Manages Team Leader of Operations and Team Leader ROI/RP. Assigns monthly objectives, weekly activities and daily workloads, as appropriate to ensure timely completion of medical records. Monitors all work to ensure compliance with policies, procedures, regulations and standards
- Assists director in the development, implementation and evaluation of organizational policies and procedures.
- Provides staff development, growth and evaluation to achieve a goal of excellence.
- Manages the use of resources in the most cost-effective manner.
- Assists Director to ensure that department meets all regulatory requirements of JCAHO and state of New Hampshire.
- Assists Director in preparing department operational/capital budget and works within established budgetary guidelines.
- Interviews and recommends candidates for employment. Develops a comprehensive orientation plan for trainees for areas of responsibility and assists with orientation for other areas.
- In conjunction with the Director and Human Resources, outlines scope of authority as well as job responsibilities. Initiates and/or makes recommendations for personnel actions, including but not limited to hiring, transferring, suspending, discharging, assigning, rewarding, disciplining or adjusting of grievances involving assigned personnel. Prepares and conducts formal/informal performance evaluations, or job performance improvement plans and recommends appropriate merit increases involving subordinate staff.
- Oversees supervision of all staff involved in supporting health information management activities.
- Oversees the safety trainers’ coordination of all activities for the EOC safely education required by all staff.
- Assists in the maintenance of the Accreditation Manual for Record of Care, Treatment and Services standards as set by The Joint Commission.
- Attends and assists in the maintenance of the monthly Electronic Document Management Steering Committee meetings.
- Oversees chart assembly analysis and assignment of physician deficiencies.
- Oversees record retrieval for patient care and inter/intra departmental functions.
- Oversees, maintains and monitors the chart location system for accuracy and consistency.
- Supervises the verification of newly assigned MR numbers and the consolidation of unit medical record numbers, reporting trends or problems originating in Admitting that effect the integrity of the Master Patient Index.
- Assists in the coordination of monthly department meetings. Organizes agenda with department coordinators and team leaders.
Health Information Manager
Shriners Hospital For Children- Boston
09.2018 - 06.2021
- Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
- Maintained relationships with medical providers, suppliers, and reporters.
- Followed up with patients about medical and healthcare processes.
- Participated in committees to discuss electronic health records and methods to improve overall workflows.
- Conducted education and training activities for physicians, nursing staff and administrative personnel.
- Navigated complex regulatory landscapes, ensuring successful completion of audits and compliance reviews by overseeing meticulous preparation efforts.
- Enhanced patient privacy by implementing strict confidentiality policies and procedures in managing health information.
- Maintained high levels of customer satisfaction by addressing concerns related to health information management promptly and professionally.
- Collaborated with interdisciplinary teams to establish best practices for maintaining accurate and timely medical records across the organization.
- Championed a culture of excellence within the Health Information Management department, setting performance expectations and providing regular feedback to team members.
- Spearheaded initiatives aimed at improving data integrity, implementing quality control measures throughout the life cycle of health information management processes.
- Streamlined data management processes, ensuring accuracy and consistency of information across multiple platforms within the healthcare organization.
- Promoted a culture of continuous improvement, conducting regular audits to identify areas for enhancement in health information management processes.
- Improved communication between healthcare providers, fostering better collaboration for optimal patient care through effective health information management.
- Effectively managed release of information requests, safeguarding patient privacy while adhering to legal requirements for disclosure purposes.
- Ensured compliance with federal and state regulations by staying current on industry standards and updating organizational policies accordingly.
HIM Manager
New Hampshire State Hospital
11.2012 - 11.2018
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Master of Healthcare Administration -
Saint Joseph's College of Maine
Standish, ME05.2024
Skills
- Troubleshooting skills
- Performance Improvements
- Training documentation
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Organizational Skills
- Excellent Communication
- Adaptability and Flexibility
- Continuous Improvement
Accomplishments
- Supervised team of 40 staff members.
Certification
- RHIT Certified
Timeline
Systems Manager, HIM
SolutionHealth
06.2021 - Current
Health Information Manager
Shriners Hospital For Children- Boston
09.2018 - 06.2021
HIM Manager
New Hampshire State Hospital
11.2012 - 11.2018
Master of Healthcare Administration -
Saint Joseph's College of Maine
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