Maureen Izzo
American Legion Post 40
PLYMOUTH,MA
20
years of professional experience
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Work History
Hair Stylist
15 Years 4 Months- Delivered exceptional haircuts and styling services, ensuring client satisfaction and loyalty.
- Educated clients on hair care products and techniques for optimal results.
- Developed personalized hairstyles based on client preferences and trends.
- Mentored junior stylists, enhancing their skills and promoting teamwork.
- Implemented efficient scheduling practices to optimize salon workflow.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Answered phone calls and emails to schedule client appointments.
- Increased revenue through effective customer service and inventory management.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
Bartender
17 Years 11 Months- Developed specialty cocktails, enhancing menu offerings and customer experience.
- Provided exceptional customer service, fostering a welcoming environment for patrons.
- Trained and mentored new bartenders on drink preparation and customer service standards.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Resolved customer complaints swiftly, maintaining high satisfaction levels.
- Collaborated with event coordinators to plan and execute successful functions and gatherings.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
Commissary Worker
9 Years 9 Months- Managed inventory control processes to ensure accurate stock levels and timely replenishment.
- Coordinated shipments, ensuring compliance with safety standards and regulations.
- Operated warehouse equipment for efficient product handling and distribution.
- Trained new staff on operational procedures and safety protocols to enhance team performance.
- Streamlined logistics operations, improving delivery schedules and reducing delays.
- Implemented quality assurance measures to maintain product integrity during storage and transport.
- Developed training materials for staff development, enhancing overall team competencies and effectiveness.
- Collaborated with team members to streamline processes and improve overall operations within the commissary.
- Conducted commissary sales transactions, processed inmate order forms, performed data entry and verified and delivered pulled orders to inmates.
- Verified incoming shipments against receiving documents and noted and reported discrepancies, damages or quality concerns.
- Performed transfers of products and merchandise from warehouse to inmates.
- Received positive feedback from supervisors for consistent attention to detail and strong work ethic.
- Maintained confidentiality and security of records.
Education
High School Diploma
Cosmetologist - Cosmetology
High School Diploma
Skills
Efficient appointment management
Detail-oriented approach
Strong verbal and written communication
Customer engagement
Self-motivated
Professional telephone demeanor
Follow-up skills
Social skills
Data entry
Account management
Research
Recordkeeping strengths
Multi-line phone talent
Active listening
Microsoft Office Suite
Microsoft PowerPoint
Microsoft Excel
Microsoft outlook
Timeline
Hair Stylist
Karma Hair Salon
04.2011 - CurrentRead More
Bartender
American Legion Post 40
09.2008 - CurrentRead More
Commissary Worker
Keefe Commissary Network
01.2007 - 10.2016Read More
High School Diploma
Read More
Blaine
Cosmetologist from Cosmetology
Read More
Plymouth North High School
High School Diploma
Read More