Maureen Joseph
Spring,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Customer Service Executive
Bell Tech
Houston, Tx, TX
10.2020 - 02.2022
- Described product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Resolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Monitored phone, fax and electronic database systems for incoming customer inquiries.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands.
- Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.
Sales Consultant
Primerica
Houston, TX, TX
02.2019 - 11.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Offered basic technical support for clients on wide range of company products.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Resolved concerns with products or services to help with retention and drive sales.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Boosted sales revenue by skillfully promoting diverse service options.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Provided information regarding charge accounts and loyalty programs.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Completed orders and organized product deliveries to meet customer timetables.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Maintained organized, presentable merchandise to drive continuous sales.
Customer Service Representative
Obio Akpor Local Government
Port Harcourt, Rivers State, Nigeria
04.2015 - 02.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Recommended products to customers, thoroughly explaining details.
Education
Associate of Science -
Lone Star College System
Spring, TX08.2019
Bachelor of Science - Industrial Chemistry/petroleum Technology
University of Port Harcourt
Choba, Port Harcourt, Nigeria11.2013
Skills
- Maintaining Clean Work Areas
- Privacy and Confidentiality
- Customer Traffic Management
- Persuasive Negotiations
- Providing Feedback
- Effective Listening and Communication
- Corrective Actions
- Customer Implementation
- Appointment Booking
Timeline
Customer Service Executive
Bell Tech
10.2020 - 02.2022
Sales Consultant
Primerica
02.2019 - 11.2020
Customer Service Representative
Obio Akpor Local Government
04.2015 - 02.2019
Associate of Science -
Lone Star College System
Bachelor of Science - Industrial Chemistry/petroleum Technology
University of Port Harcourt
Certification
- Project Management, Wolverhampton Graduate Conservatory - November 18, 2016
- National Society of Leadership and Success Training Program, Lone Star College - Tomball, May 14, 2021
- Phi Theta Kappa Honor Society, March, 15, 2021
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