Maureen E. Lander
McKees Rocks,PA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Program Manager
Fiserv
11.2018 - Current
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Interacted with customers and clients to identify business needs and requirements.
- Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Created and presented data using MS Excel spreadsheets, MS PowerPoint, and Power BI dashboards.
- Assessed performance and scheduled cost control while maintaining contractual and internal performance requirements.
- Executive level management reporting to support Debit Card Services business for $49M annual revenue.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Launched and managed creation and operational readiness for new ATM Managed Services business line, gathering functional and business requirements to support team and mitigate risks.
- Identified system needs and designed processes to support business requirements for new Credit Card program.
- Oversaw development, implementation and maintenance of 7 processes within Card Services.
- Coached team members on productivity strategies to accomplish challenging goals.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Coached team members on productivity strategies to accomplish challenging goals.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors and vice presidents.
- Interacted with customers and clients to identify business needs and requirements.
- Identified program obstacles and communicated possible impacts to team.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Established milestones and objectives based on input from functional areas and stakeholders.
- Leveraged project management processes and tools to define and execute projects.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Designed and developed programs and projects for dissemination to personnel.
- Developed and maintained logistics workflows, procedures and reports,
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
Business Analyst
US Bank National Association
11.2016 - 10.2018
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Designed and administered user acceptance testing to achieve smooth transitions during installations of new Connect Portal enhancements.
Project Manager
US Bank National Association
05.2010 - 10.2016
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance.
- Oversaw high profile projects by planning, designing, and scheduling phases to implement over one thousand clients and over thirty thousand users to Elan's Connect Portal.
- Drove team success through shared vision and recognition of quality performance.
- Headed project teams specializing in design and launch activities.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
Business Technical Analyst
US Bank National Association
10.2008 - 05.2010
- Supported new project initiatives by analyzing preliminary business needs and defining factors such as time management and resource planning to support Palm Desert acquisition.
- Trained business personnel in use of systems for certification
- Identified needed business improvements and determined appropriate systems required to implement solutions for team management.
Education
Bachelor of Science - Computer And Information Sciences
Clarion University of Pennsylvania
Clarion, PA12.1996
Skills
- Critical Thinking
- Program Leadership
- Time Management
- Business Continuity
- Performance Monitoring
- Process Improvement and Operational Efficiency
- Performance Tracking and Evaluations
- Forecasting and Performance
- Organizational Performance
- MS Office Applications
Timeline
Program Manager
Fiserv
11.2018 - Current
Business Analyst
US Bank National Association
11.2016 - 10.2018
Project Manager
US Bank National Association
05.2010 - 10.2016
Business Technical Analyst
US Bank National Association
10.2008 - 05.2010
Bachelor of Science - Computer And Information Sciences
Clarion University of Pennsylvania