Maureen Larsen
Springville,UT
Summary
Dynamic customer service professional experienced with handling customer interactions and resolving issues promptly. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
19
19
years of professional experience
Work History
Customer Service Representative and Trainer
Younique LLC
12.2014 - 10.2025
- Resolved both Brand Ambassador and customer inquiries through multiple channels, ensuring high satisfaction levels while maintaining professionalism under pressure to resolve disputes or conflicts.
- Assisted Brand Ambassadors in navigating the company websites and company app so they could run their business or place online orders, improving the overall user experience. Also assisted customers with order and product concerns.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Collaborated with internal teams to solve customer concerns by reporting problems that needed to be resolved by other departments and following up on solutions.
- Maintained up-to-date knowledge of product and service changes.
- Trained and mentored new representatives on systems, product knowledge, and effective communication techniques to ensure a consistent level of service across the team.
- Developed and implemented training for staff to ensure knowledge of new processes was understood and could be implemented quickly and efficiently.
- Utilized e-learning platforms to create interactive training modules, increasing engagement.
Customer Information Representative
Zions Bancorporation
08.2006 - 12.2014
- Worked through phone and email with Customer Service Representatives at branches to add and delete customers from accounts, and maintain customer account information.
- Created workflow processes for my specialized portion of the procedures the team handled.
Education
No Degree - Business
University of Utah
Salt Lake City, UTSkills
- Customer service
- Trained in various CRM systems
- Computer proficiency
- Data entry (55-60 wpm)
- Microsoft Office Suite
- Trained in Soft Skills communication
- Critical thinking
- De-escalation techniques
- Building rapport
- Professional telephone demeanor
Accomplishments
- Facilitated the onboarding and training of new hires both in person and remotely.
- Created multiple training modules for both new trainees and experienced staff to enable growth in handling incoming communications as well as proficiency with new products, company procedures, and systems.
- Conflict Resolution - Responsible for handling customer account and order inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridTimeline
Customer Service Representative and Trainer
Younique LLC
12.2014 - 10.2025
Customer Information Representative
Zions Bancorporation
08.2006 - 12.2014
No Degree - Business
University of Utah
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