Maureen Lennon

Hotel Front Desk Supervisor

Hotel Equities

08.2022 - Current

Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
Monitored occupancy levels, adjusting room rates as needed to maximize revenue potential.
Maintained accurate guest records, safeguarding sensitive personal information in compliance with privacy regulations.
Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.
Trained new front desk staff members, improving overall team performance and knowledge.
Improved communication among various hotel departments by implementing weekly meetings that focused on collaboration and teamwork.
Managed inventory of supplies at the front desk, ordering additional resources when necessary to maintain efficient operations.
Conducted regular performance evaluations for front desk staff, identifying areas for improvement and providing constructive feedback.
Utilized problem-solving skills regularly in addressing unforeseen challenges that arose during day-to-day operations at the hotel''s front desk area.
Supervised daily shift changes, ensuring smooth transitions between staff members at the front desk.
Coordinated with sales department on group bookings, ensuring seamless communication between departments for optimal client experience.
Collected room deposits, fees, and payments.
Completed late check-ins and directed guests to rooms and facilities.
Answered phone within [Number] minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
Evaluated and promptly resolved lodging facility operational issues.