Maureen Magana
Johnstown,CO
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
39
39
years of professional experience
Work History
Delivery Driver
Kroger
12.2023 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
Bus Operator
Los Angeles County Metropolitan Transit Authority
11.1999 - 06.2020
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Efficiently processed fare payments using various methods such as cash, cards, or mobile applications.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Prepared detailed reports of daily operations including incidents, mechanical issues, delays, or other pertinent information for management review.
- Accepted and processed fares.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
Customer Service Representative
State Of California Department Of Motor Vehicles
06.1985 - 10.1991
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
No Degree - Business Administration And Management
Cypress College
Cypress, CAHigh School Diploma -
Downey Senior High
Downey, CA06.1983
Skills
- Equipment Operation
- Payment Collection
- Order Verification
- Teamwork and Collaboration
- Punctual and Reliable
- Attention to Detail
- Problem-Solving
- Dependable and Reliable
- Time Management Skills
- Customer Service
Timeline
Delivery Driver
Kroger
12.2023 - Current
Bus Operator
Los Angeles County Metropolitan Transit Authority
11.1999 - 06.2020
Customer Service Representative
State Of California Department Of Motor Vehicles
06.1985 - 10.1991
No Degree - Business Administration And Management
Cypress College
High School Diploma -
Downey Senior High
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