Maureen Magbitang
Waxhaw,NC
Summary
Detail-oriented, highly adaptable, and results-driven professional with over 10 years of experience in financial services, operations, and quality assurance. Proven track record in managing high-volume transactions, payment processing, document control, and financial reconciliation, while ensuring compliance and maintaining accurate records. Skilled in process improvement, data analysis, and exception handling to enhance operational efficiency. Recognized for strong attention to detail, cross-functional collaboration, and a commitment to excellence, customer service, and delivering accurate, timely billing solutions that support financial teams and drive satisfaction.
Overview
14
14
years of professional experience
Work History
QA Document Specialist
Nutramax Laboratories
Lancaster, SC
03.2025 - Current
- Manage quality documentation to ensure accuracy, compliance, and adherence to cGMP standards.
- Exceeded turnaround time expectations for issuing batch records within a short period of employment, demonstrating adaptability and strong attention to detail.
- Oversee Change Control Requests (CCR) for updates to finished product specifications, batch records, and other quality documents.
- Collaborate with Compliance and Quality Control teams to maintain integrity of document workflows.
Treasury Money Movement Associate
AvidXchange
Charlotte, NC
04.2022 - Current
- Process high-volume exceptions, including checks and refunds, ensuring compliance with corporate policies and accuracy in financial reporting.
- Developed a strong understanding of KPIs and performance metrics to enhance operational efficiency.
- Collaborate with the Money Movement team to analyze Power BI variance reports and implement corrective actions for unreconciled exceptions such as short pays and unapplied transactions.
- Maintain meticulous records and reports related to accounts payable functions, supporting financial reconciliation efforts.
Payments Representative IV
AvidXchange
Charlotte, NC
08.2020 - 03.2022
- Executed utility payments within designated Service Level Agreements, ensuring accuracy and compliance to avoid account disruptions and late Fees.
- Proactively followed up on non-compliant invoices and documented changes in customer information using Salesforce.
- Consistently exceeded monthly quotas for completed payments while delivering exceptional customer service aligned with quality assurance Standards.
Senior Application Processor
Pacific Gas and Electric
San Francisco, CA
03.2015 - 05.2016
- Performed quality assurance and payment processing for Solar and Distributed Generation incentives under the Energy Efficiency Programs, resolving complex payment issues.
- Identified and implemented process improvements, significantly reducing double data entry and processing times by 70%.
- Managed recurring billing setups in CC&B for OBF loans, ensuring accuracy in financial transactions.
Team Lead / Analyst (Rotational Assignment)
Pacific Gas and Electric
San Francisco, CA
05.2014 - 03.2015
- Led a team of loan processors, managing workload assignments and ensuring operational excellence in processing On-Bill Financing (OBF) Applications.
- Analyzed and improved processes that resulted in a 50% reduction in processing time, enhancing overall workflow efficiency.
- Developed detailed guidance documents and process maps that facilitated training and compliance audits.
Application Processor
Pacific Gas and Electric
San Francisco, CA
03.2011 - 02.2013
- Review customer applications for completeness and accuracy, ensuring compliance with regulatory requirements and internal policies.
- Accurately input customer information and application details into the database, maintaining data integrity and confidentiality.
- Interact with customers via phone and email to clarify application
Education
Bachelor of Science - Business Administration
Centro Escolar University
Mendiola, Manila, PhilippinesSkills
- SAP and Salesforce
- SharePoint and MS Office
- Customer service and support
- Financial reconciliation
- Compliance management
- Cross-functional collaboration
- Process improvement
- CGMP documentation standards
- Document control and management
- Quality assurance
References
Available upon request.
Volunteer Experience
- Concord International Church, Sunday School Teacher, Compassion Ministry Leader, Resource and Development Ministry, Charlotte, 2017-06, 2024-12, Actively participated in various community initiatives including food drives and support services.
- Refugee Support Services of the Carolinas, Charlotte, NC, 2022-10, 2023-11, Coordinated and participated in food drives to support refugees and other community members in need.
- Feed My Starving Children, Speedway – Concord, NC, 2019-04, Volunteered in packaging meals for children in need globally.
Timeline
QA Document Specialist
Nutramax Laboratories
03.2025 - Current
Treasury Money Movement Associate
AvidXchange
04.2022 - Current
Payments Representative IV
AvidXchange
08.2020 - 03.2022
Senior Application Processor
Pacific Gas and Electric
03.2015 - 05.2016
Team Lead / Analyst (Rotational Assignment)
Pacific Gas and Electric
05.2014 - 03.2015
Application Processor
Pacific Gas and Electric
03.2011 - 02.2013
Bachelor of Science - Business Administration
Centro Escolar University
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