Summary
Overview
Work History
Education
Skills
Timeline
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Maureen Martin

Apache Junction,AZ

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Outbound Customer Service Representative

Registered Agents, Inc.
10.2022 - 12.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.

Customer Service Representative

McKesson
11.2021 - 08.2022
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.

Customer Care Representative (Contract Position)

Grainger Industrial Supply
05.2021 - 08.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.

Customer Care Representative

CVS Healthcare
08.2019 - 04.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

Education

Business Administration/Accounting

Lamson Jr. College
Mesa, AZ

Skills

  • Patience and Tolerance
  • Goal-Oriented
  • Customer Service
  • Problem-solving skills
  • Call Center Customer Service
  • Resolving issues
  • Customer communications
  • Verbal and written communication
  • Communicating with clients
  • Customer service optimization
  • Payment Processing

Timeline

Outbound Customer Service Representative

Registered Agents, Inc.
10.2022 - 12.2023

Customer Service Representative

McKesson
11.2021 - 08.2022

Customer Care Representative (Contract Position)

Grainger Industrial Supply
05.2021 - 08.2021

Customer Care Representative

CVS Healthcare
08.2019 - 04.2021

Business Administration/Accounting

Lamson Jr. College

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Maureen Martin