Summary
Overview
Work History
Education
Skills
Personal caregiver
Additional Information
Timeline
Generic

Maure'en McCormack

West Frankfort,IL

Summary

Personable Office Administrator with 22 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.

Overview

28
28
years of professional experience

Work History

Professor of Psychology

SIU-C, John A. Logan College
Carbondale, IL
08.1996 - 05.2002
  • Prepared and delivered lectures to undergraduate or graduate students on topics such as abnormal psychology, cognitive processes and work motivation.
  • Enhanced classroom learning by facilitating small group projects and discussions centering around core concepts of psychology.
  • Implemented diverse instructional techniques and integrated technology to enhance student learning.
  • Kept abreast of developments in field by reading current literature, talking with colleagues and participating in professional conferences.
  • Mentored less successful students one-on-one to improve understanding of materials.
  • Created and enhanced course plans centered around class objectives.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Customer Service Representative

Odum Concrete, Inc.
Marion , IL
01.1974 - 12.1995
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promoted available products and services to customers during service, account management and order calls.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.

Education

Southern Illinois University Carbondale
Carbondale, IL

Bachelor of Science - Psychology, Neuroscience, Paralegal

Southern Illinois University Carbondale
Carbondale, IL
05.1996

Skills

  • Records management
  • MS Office
  • Assignment preparation
  • Class instruction
  • Class lecturing
  • Attention to Detail

Personal caregiver

I stepped away from the public workforce to provide full-time care to my elderly and ailing parents in terminal decline. I have provided care for my spouse, a 100% disabled veteran for the past 18 years, as well as managing my 5 generation family farm.

Additional Information

As my veteran has a condition that is potentially terminal, I would very much like to be financially independent and self-sufficient again.

Timeline

Professor of Psychology

SIU-C, John A. Logan College
08.1996 - 05.2002

Customer Service Representative

Odum Concrete, Inc.
01.1974 - 12.1995

Southern Illinois University Carbondale

Bachelor of Science - Psychology, Neuroscience, Paralegal

Southern Illinois University Carbondale

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Maure'en McCormack