Hi, I’m
Maureen Payne
Williston,ND
Summary
Accomplished System Protection and Communication Technician with a proven track record at Basin Electric Power Coop. Expert in enhancing system functionality and network performance, significantly reducing downtime through proactive maintenance. Adept at managing high-stakes environments and complex projects, demonstrating a detail-oriented approach and exceptional client support skills. Achieved notable improvements in operational efficiency and customer satisfaction.
Overview
28
years of professional experience
Work History
Basin Electric Power Coop
System Protection Technician
01.2019 - Current
Job overview
- Diagnosed system malfunctions for timely repairs and minimal downtime.
- Executed installation processes to ensure proper setup and functionality of systems.
- Conducted routine inspections to identify potential issues and prevent system failures.
Basin Electric Power Coop
Communication Technician
04.2013 - 01.2019
Job overview
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
- Enhanced network performance by troubleshooting and resolving complex communication issues.
- Consistently met or exceeded customer expectations through timely service delivery and clear communication.
- Reduced system downtime by proactively identifying potential issues during regular maintenance checks.
Red Hawk Casino
Slot Shift Supervisor
10.2013 - 11.2018
Job overview
- Participated in regular management meetings, sharing ideas for continuous improvement across various aspects of casino operations.
- Increased operational efficiency by monitoring and adjusting the configuration of gaming machines on the casino floor.
- Maintained a positive work environment through effective conflict resolution and fostering open communication among team members.
- Ensured compliance with all regulatory requirements, maintaining accurate records and reporting any discrepancies as necessary.
- Managed shift operations, ensuring all policies and procedures were consistently followed by staff members.
- Provided exceptional guest service, addressing inquiries and concerns with empathy and professionalism.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and issues.
- Coordinated staff schedules, rotations and breaks.
Sprint/Nextel
Communication Technician
05.1997 - 03.2008
Job overview
- Reduced system downtime by proactively identifying potential issues during regular maintenance checks.
- Optimized communication infrastructure with timely maintenance and upgrades.
Education
University of PhoenixTempe, AZ
Bachelor of Science from Management
05-2025
Skills
- Detail-Oriented Approach
- Client Support
- Effective Under Pressure
- Proficient Task Management
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