Maureen McQuillen
Summary
At Luminare Health, I leveraged my problem-solving and patient support skills to enhance care quality, notably reducing hospital readmission rates. My expertise in case management and dedication to client advocacy improved patient satisfaction scores, demonstrating my ability to manage complex cases and foster strong patient relationships.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Case Manager
Luminare Health
05.2007 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
- Improved patient satisfaction scores by providing timely follow-ups and addressing concerns promptly.
- Conducted thorough assessments of patients'' needs, enabling more accurate diagnoses and targeted interventions.
- Educated patients and caregivers on healthcare protocols and processes.
- Navigated regulatory requirements effectively, ensuring proper documentation and compliance with relevant laws and guidelines.
- Participated in quality improvement initiatives aimed at enhancing the delivery of nursing care within the organization.
- Conducted comprehensive assessments of patient needs to inform effective care planning.
- Developed strong relationships with patients and their families, providing support and education on health management.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Managed patients recovering from medical or surgical procedures.
Education
Diploma - Nursing
Altoona Hospital School of Nursing
Altoona, PA05-1977
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Client advocacy
- Patient support
- Patient assessments
Certification
Certified Case Manager
Timeline
Case Manager
Luminare Health
05.2007 - Current
Diploma - Nursing
Altoona Hospital School of Nursing
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