Maureen Metcalfe
Springfield,MO
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Friendly [Job Title] with [Number] years of experience carrying out clerical and customer service tasks. Detailed and precise when entering [Type] data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
Work History
Receptionist
Bio Life Plasma (Takeda Pharmaceuticals)
01.2018 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Received and routed business correspondence to correct departments and staff members.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Maintained building security by monitoring logbook and issuing visitor badges.
Bridal Accessory Designer
Madison Avenue Designs
01.2003 - 12.2018
- Helped company advance industry standing by creating innovative concept designs.
- Developed schematics showcasing design layout, individual components and production procedures.
- Incorporated design changes based on feedback from pro
- Evaluated project scope and development schedule, and collaborated closely with project owners to establish parameters.
- Planned project concepts by researching and studying information.
- Gathered and bought materials needed to successfully complete projects.
- Self-motivated, with a strong sense of personal responsibility
- Developed strong organizational and communication skills through coursework and volunteer activities
- Adaptable and proficient in learning new concepts quickly and efficiently
- Cultivated interpersonal skills by building positive relationships with others
- Passionate about learning and committed to continual improvement
- Proven ability to develop and implement creative solutions to complex problems
- Skilled at working independently and collaboratively in a team environment
- Developed strong communication and organizational skills through working on group projects
- Paid attention to detail while completing assignments
- Resolved problems, improved operations and provided exceptional service
- Proven ability to learn quickly and adapt to new situations
- Demonstrated strong organizational and time management skills while managing multiple projects
- Proved successful working within tight deadlines and a fast-paced environment
Catering/Cashier/Food
Cox Health North
01.2013 - 10.2013
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Set up new sales displays each week with fresh merchandise
- Worked with floor team and managers to meet wide range of customer needs
Accounts Receivable and Payable
Warhorse Trucking
01.2000 - 01.2008
- Prepared vendor invoices and processed incoming payments.
- Matched invoices to purchase orders for proper documentation and to facilitate payment.
- Reconciled customer accounts and resolved discrepancies to maintain accuracy and resolve issues.
- Processed and recorded accounts receivable transactions to facilitate prompt collection of customer payments.
- Managed collections and follow-up on past-due accounts to speed up payments and minimize risk.
- Tracked customer invoices to facilitate prompt and accurate payments.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Matched purchase orders with invoices and recorded necessary information.
- Streamlined daily reporting information entry for efficient record keeping purposes.
Front End Manager
Danny's IGA
09.1998 - 01.2001
- Prepared weekly employee work schedules to meet operational needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Monitored cash drawers in 5 checkout stations to verify adequate cash supply.
- Trained team members in successful strategies to meet operational and sales targets.
- Evaluated employee performance and made recommendations for improvements.
- Maintained strong customer relations and effective customer service standards.
Education
High School Diploma -
Benzie Central High School
Beulah, MI05.1977
Skills
- Customer/Client relations
- Professional demeanor
- Customer and client relations
- Sorting and labeling
- Verbal and written communication
- Office management
- Technical Support
- Mail handling
- Time management
- Performance improvement
- Office Equipment Operation
- Mail Handling
- Verbal and Written Communication
- Telephone Skills
- Multi-Line Telephone Systems
- Security Awareness
- Customer and Client Relations
- Sorting and Labeling
- Visitor Check-In
- Reminder Calls
- Data Inputting
- Organization Skills
- Greeting and Seating Clients
- Billing and Payment Processing
- Manage Files
- Appointment Booking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Receptionist
Bio Life Plasma (Takeda Pharmaceuticals)
01.2018 - 01.2023
Catering/Cashier/Food
Cox Health North
01.2013 - 10.2013
Bridal Accessory Designer
Madison Avenue Designs
01.2003 - 12.2018
Accounts Receivable and Payable
Warhorse Trucking
01.2000 - 01.2008
Front End Manager
Danny's IGA
09.1998 - 01.2001
High School Diploma -
Benzie Central High School
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