Maureen Miller
Customer Service Rep/Interior Decoration
Fargo,ND
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Resolution Representative
Wells Fargo
07.2016 - Current
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to customers, and handled challenging situations with ease.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed over 75 calls per day
- Review and approve documents
- process payments by check or wire
Travel Agent
Serco Global Services
06.2014 - 07.2016
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
- Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
- Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
- Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Implemented automated office systems, optimizing client and data communications as well as records management.
- Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
- Maintained consistent record of completing projects in accordance with schedule and budget requirements.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business 80%.
Education
Bachelor of Arts - Accounting
University of Liberia
Liberia04.2008
Skills
- Adaptable to Changing Conditions
- Time Management
- Goal Setting
- Customer Service
- Willing to Learn
Certification
American Express Online Travel Certificate
Archer Travel
I am a people person
I am friendly and get along with people. Know how to start a conversation.
Timeline
Customer Resolution Representative
Wells Fargo
07.2016 - Current
Travel Agent
Serco Global Services
06.2014 - 07.2016
Bachelor of Arts - Accounting
University of Liberia