Maureen Miller
Rochester,NY
Summary
Energetic professional with experience leading front of house staff, managing dining room, serving large groups and coordinating food service events. Maintains kitchen and dining facilities with high standard of cleanliness, sanitation, and safety. Promotes proper attire and hygiene policies for food service staff. Well-established reputation for delivering high-quality dining experiences and fostering exceptional working environment.
Overview
5
5
years of professional experience
Work History
Dining Room Manager
Legacy at Clover Blossom
Rochester, NY
02.2024 - Current
- Ensured that all dining areas were well maintained and organized.
- Supervised the staff to ensure proper service standards were met.
- Trained new employees on customer service, safety protocols, and restaurant policies.
- Resolved customer complaints in a professional manner.
- Conducted regular performance evaluations of staff members to identify areas needing improvement or training needs.
- Scheduled front of house staff to open, close and work dining room floor daily.
- Maintained presence on dining room floor and assisted team to support efficiency of service.
- Fielded complaints from customers and corrected issues with both front of house and kitchen staff.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Trained new employees to perform duties.
- Assisted staff by serving food and beverages or bussing tables.
- Inspected dining and serving areas for cleanliness and proper setup.
- Coached staff on strategies to enhance performance and improve customer relations.
Transportation Security Officer
VMD Corp
Rochester, NY
06.2023 - 02.2024
- Performed security screenings of passengers and their carry-on items to detect prohibited items.
- Conducted pat-downs, metal detector checks, and x-ray scans in a timely manner.
- Provided instructions to individuals on how to properly place their bags onto conveyor belts for inspection purposes.
- Ensured that all personnel entering restricted areas had proper credentials and authorization.
- Verified identification documents such as passports and driver's licenses prior to boarding aircrafts.
Patient Care Technician
Crimson Ridge Senior Living Campus
Rochester, NY
08.2021 - 06.2023
- Provided direct patient care and assistance to healthcare team members.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Assisted with patient transfers from bed to wheelchair or strher as needed.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Shift Manager
Dennys Restaurant
Rochester, NY
09.2019 - 08.2021
- Monitored store operations to ensure compliance with company policies and procedures.
- Assisted in resolving escalated customer service issues in a timely manner.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Inspected work areas regularly for cleanliness and organization standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Identified needs of customers promptly and efficiently.
Education
Certificate - CERTIFIED NURSES ASSISTANT
Monroe 2 - Orleans BOCES Center For Workforce Development
Rochester, NY06-2013
Some College (No Degree) - Physical Education
Herkimer County Community College
Herkimer, NYSkills
- Team Management
- Work Scheduling
- Strong leadership
- Leadership trained
- Inventory Control
- Customer Service
- Report Governance
- Catering understanding
- Complaint Handling
- Service Management
Timeline
Dining Room Manager
Legacy at Clover Blossom
02.2024 - Current
Transportation Security Officer
VMD Corp
06.2023 - 02.2024
Patient Care Technician
Crimson Ridge Senior Living Campus
08.2021 - 06.2023
Shift Manager
Dennys Restaurant
09.2019 - 08.2021
Certificate - CERTIFIED NURSES ASSISTANT
Monroe 2 - Orleans BOCES Center For Workforce Development
Some College (No Degree) - Physical Education
Herkimer County Community College
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