Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Maureen Mitchell

(Open For Relocation) Aston Mills ,PA

Summary

Experienced manager with a proven track record in directing and enhancing operations through the implementation of effective employee motivational strategies and stringent policy enforcement. Possesses proficiency in industry best practices, market trends, and regulatory requirements. Demonstrates adept leadership with an analytical approach to business planning and day-to-day issue resolution.

Overview

24
24
years of professional experience

Work History

People Relations Manager

Echo Lake
01.2022 - Current
  • Increase cross-training of more than 100 current employees to enhance team agility and performance.
  • Mediate conflicts among staff members by attentively addressing their concerns and facilitating identification of mutually acceptable resolutions.
  • Maintain professional, organized, and safe environment for employees and residents.
  • Monitor and analyze comprehensive systems to ensure consistent employee satisfaction and retention.
  • Oversee budget management and resource allocation to optimize productivity.
  • Recruit, employ, and onboard new staff members.
  • Assist employees with HR matters related to workers' compensation and Family and Medical Leave Act (FMLA).

General Operations Administrator

Missionary Servants of the Most Blessed Trinity
08.2022 - 03.2024
  • Evaluated current operational practices and suggested improvement strategies.
  • Motivated and trained employees to maximize team productivity.
  • Compiled old and new training materials for new employees and tracked skill development.
  • Conducted thorough root cause analysis in areas exhibiting deficiencies, identifying and resolving underlying issues.
  • Authored grant proposals, established and successfully executed 4 projects.

Staff Administrator

American Airlines
01.2021 - 08.2022
  • Managed payroll of 50 employees, prepared reports, and promoted employee well-being.
  • Troubleshoot employee concerns and recommended corrective actions to resolve issues.
  • Leveraged bookkeeping software and automated processes to reduce errors.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Maintained personnel records and updated internal databases to support document management.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Staff Administrator

United Airlines
10.2019 - 12.2020
  • Educated over 100 staff members on organizational missions and goals through self-developed workshops, aiming to assist employees in achieving success.
  • Completed forms and reports to facilitate admission, transfer, or discharge.
  • Completed time and attendance documentation and financial reconciliation.
  • Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
  • Entered and maintained departmental records in company database

Office Administrator | Corporate Event Planner

The Ark of the Covenant S.B.C
06.2000 - 12.2020
  • Ensured coordination of personnel schedules to uphold quality standards and implemented procedural improvements.
  • Negotiated agreements with various venues, vendors, and suppliers to obtain advantageous rates and services.
  • Maintained precise records and oversight of petty cash disbursements to facilitate smooth functioning of general office operations.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Office Manager

Massachusetts Bay Transportation Authority
10.2017 - 07.2019
  • Headed and directed management of medical records of over 2000 employees, adeptly coordinating employee scheduling and testing.
  • Ensured strict adherence to confidentiality, HIPAA compliance, HR policies, cost-effectiveness, and regulatory standards.
  • Delivered performance reviews, recommending additional training or advancements.
  • Utilized industry expertise, customer service skills, and analytical nature, proactively addressing customer concerns and fostering loyalty and trust.

Operating Room Coordinator

Mass General Brigham Hospital
12.2016 - 01.2018
  • Collaborated closely with clinical management and nursing staff, prioritizing patient care and maintaining strict adherence to protocols and standards.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Ensured acquisition of pre-authorizations and pre-certifications in advance of scheduled surgeries, managing process for over 25 surgeries per day.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Coordinated with facilities to set up surgeries for urgent and emergent surgeries.

Education

Bachelor of Arts Theology/Counseling -

Bethel Institute
Boston, MA

Associate of Science - Computer Information Technology

Roxbury Community College
Boston, MA

Skills

  • Dayforce-HRIS
  • Microsoft Office
  • SharePoint
  • Complex Problem-Solving
  • Strategic Planning
  • Workers Compensation
  • Cross-Functional Teamwork
  • Client Relations Management
  • Staff Development
  • Business Administration
  • Workforce Management
  • Expense Tracking
  • Performance Management
  • Customer Relationship Management (CRM)

Timeline

General Operations Administrator

Missionary Servants of the Most Blessed Trinity
08.2022 - 03.2024

People Relations Manager

Echo Lake
01.2022 - Current

Staff Administrator

American Airlines
01.2021 - 08.2022

Staff Administrator

United Airlines
10.2019 - 12.2020

Office Manager

Massachusetts Bay Transportation Authority
10.2017 - 07.2019

Operating Room Coordinator

Mass General Brigham Hospital
12.2016 - 01.2018

Office Administrator | Corporate Event Planner

The Ark of the Covenant S.B.C
06.2000 - 12.2020

Bachelor of Arts Theology/Counseling -

Bethel Institute

Associate of Science - Computer Information Technology

Roxbury Community College

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Maureen Mitchell