Summary
Overview
Work History
Education
Skills
Timeline
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Maureen Mitchell

Palatka,FL

Summary

Adept at transforming operations and enhancing team productivity, I leveraged my expertise in bookkeeping and clear communication to drive efficiency improvements at D&M Stucco. By implementing strategic process optimizations, I not only fostered a culture of mutual respect and collaboration but also significantly contributed to the company's profitability and service quality.

Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.

Qualified [Desired Position] with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.

Overview

14
14
years of professional experience

Work History

Office Manager

Dawn Miles Podiatry
01.2023 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.

Referral Coordinator

Putnam Surgical Group
06.2021 - 01.2023
  • Scheduled appointments with specialists on behalf of clients.
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Responded to patient inquiries to offer timely updates regarding referral status.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
  • Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
  • Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
  • Developed and maintained strong working relationship with referral sources to streamline processing.
  • Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.

Patient Scheduler

Express Medical Imaging
01.2021 - 06.2021
  • Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
  • Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes.
  • Coordinated with other departments for seamless patient transfers, expediting necessary follow-up appointments.
  • Verified insurance coverage and obtained pre-authorizations.
  • Reduced no-show rates with timely appointment reminders and confirmation calls.
  • Handled cancellations professionally, rescheduling patients in a timely manner while minimizing disruptions to daily operations.
  • Managed waiting lists effectively, contacting patients when earlier appointments became available.
  • Maintained confidentiality and adhered to HIPAA regulations when handling sensitive patient information during the scheduling process.
  • Maintained accurate patient records, updating contact information and insurance details as needed.

Vice President of Operations

D&M Stucco
10.2010 - 01.2021
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Streamlined operations by identifying inefficiencies and implementing process improvements.
  • Supported project management team for optimal performance.
  • Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
  • Cultivated strong relationships with clients, vendors, and partners for mutually beneficial collaborations.
  • Enhanced customer satisfaction by developing and implementing strategies to improve service quality.
  • Increased company profits through performance optimization strategies and efficiency improvements.
  • Implemented new technologies to automate processes, resulting in reduced labor costs and increased efficiency.
  • Established performance goals for department and outlined processes for achievement.

Education

High School Diploma -

Palatka High
Palatka, FL
06-1990

Skills

  • Clear oral/written communication
  • Billing
  • Scheduling and calendar management
  • Bookkeeping
  • Payroll and budgeting
  • Credit and collections
  • Mail handling
  • Scheduling
  • Staff hiring
  • Training and coaching
  • Documentation and control
  • Meeting planning
  • Documentation expertise
  • Policy and procedure modification

Timeline

Office Manager

Dawn Miles Podiatry
01.2023 - Current

Referral Coordinator

Putnam Surgical Group
06.2021 - 01.2023

Patient Scheduler

Express Medical Imaging
01.2021 - 06.2021

Vice President of Operations

D&M Stucco
10.2010 - 01.2021

High School Diploma -

Palatka High

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Maureen Mitchell