Maureen Munroe

Head of Credit Risk and Underwriting for the Citi Private Bank US Residential Real Estate business

• Created credit policies, processes and procedures to maintain compliance with banking regulations and Fair Housing Lending Laws for a $50B portfolio of residential mortgages to a High Net Worth Client base.
• Enhanced portfolio quality by developing robust underwriting guidelines and monitoring systems for early detection of potential risks to minimize financial losses.
• Established and maintained strong partnerships with internal and external stakeholders including auditors and regulators to ensure the organization's credit operations were transparent and compliant.
• Assisted in recruiting, hiring and training of highly credit skilled team members.
• Fostered an inclusive work environment by championing diversity initiatives and empowering employees at all levels.
• Contributed to business strategy development by participating in executive-level planning sessions on lending product expansion plans.
• Maintained a deep understanding of market trends affecting credit conditions in the US Wealth residential industry.
• Proactively identified emerging risks, such as climate risk, changes in economic conditions and regulatory environments that could impact the quality of the portfolio.
• Conducted comprehensive credit assessments for complex loan applications, ensuring sound decision-making and adherence to regulations.
• Strengthened cross-functional collaboration by working closely with sales, operations, and compliance teams to achieve common goals.
• Ensured accurate financial reporting by reviewing loan documentation, evaluating collateral values, and validating borrower information.

Provided Independent Risk review, challenge and approval to Citi Community Capital (CCC), the #1 Affordable Housing Lender in the US. The CCC business was within the Municipal Securities Division (MSD) of Citi's Institutional Client Group (ICG). The CCC portfolio consisted of approximately $30BN of construction and term mortgages for affordable multi-family apartment buildings, mixed-use properties and charter schools across the US.

• Key roles and responsibilities as Team Leader for the Project Finance East Risk Team included risk management for new originations undertaken in the East to meet Citi's Community Reinvestment Act (CRA) lending obligations, remedial risk management for classified project finance deals, senior point person for regulatory and internal reviews of the CCC Business, senior role in annual review of CCC Project Finance Underwriting Guidelines and lead role as Institutional Client's Group (ICG) Policy liaison for the Real Estate Risk Group.
• Developed high-performing team by providing mentorship, guidance, and opportunities for professional growth.
• Established a culture of continuous improvement by fostering open communication channels with the business and empowering employees to voice their ideas.
• Obtained initial Credit Officer designation in December 2006. Elevated to Senior Credit Officer in August 2011 and SCO Level 2 in October 2019.

Responsible for the due diligence appraisal process, including engagement, receipt and reviews of third party appraisals for new originations and adversely classified facilities for the Consumer Bank's Community Development business.

• Author of the Appraisal Policy for the Community Development business.
• Responsible for compliance with both the appraisal policy and all external banking regulations.
• Developed specialized Vendor panel with required expertise in the Affordable Multi-family Housing space and responsible for all Vendor Management requirements.
• Managed a team of review appraisers, fostering a collaborative work environment that encouraged ongoing professional development.

Provided Review Appraisal support to Citicorp Real Estate, Citi Private Bank and Citi Consumer Bank commercial real estate portfolios comprising a wide range of investment grade commercial properties including office, hotel, market rate multi-family, affordable multi-family, retail, industrial and land

• Resolved discrepancies in valuation reports through effective resolution tactics and completed detailed appraisal reviews.
• Demonstrated commitment to ethical practices by adhering to professional standards during the review process without bias or influence from external sources.

• Prepared narrative reports for all types of commercial real estate that clearly communicated valuation methodologies and findings to clients.
• Adhered to all relevant appraisal industry standards, ethics, continuing education and regulatory requirements
• Navigated zoning ordinances, tax assessor records, lease agreements, and other relevant documentation during the appraisal process.
• Conducted comprehensive on-site inspections to ensure a thorough understanding of property details and conditions.