Maureen Nelson
Fremont,NE
Summary
I am looking to expand my knowledge through education and experience by obtaining a position in administration or customer service. Customer Service Representative capable of providing top-notch communication, active listening, and analytical problem-solving skills to any employer. Utilizes service-oriented behaviors, understand customer needs, and provides customized solutions for positive customer experiences.
Overview
7
7
years of professional experience
Work History
Cashier
Menards
Fremont, NE
12.2021 - 06.2022
- Operated register system to process new purchases, item returns and merchandise exchanges.
- Maintained organized and orderly front end and removed carts, baskets and debris.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Approached every question or concern with calm and level-headed approach.
- Greeted customers and responded to requests for information.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Medical Records Retrieval Representative
Mutual of Omaha/Remedy
Omaha, NE
01.2016 - 05.2021
- Assist analysts in medical records retrieval by contacting medical facilities and performing follow-up contact on records requests
- Obtain and ship records requests for analysts through fax, email, and mail
- Thorough knowledge in HIPAA and confidentiality law
- Carefully document information pertaining to correspondence between client organizations and analysts
- Created a training documentation and trained new associates on job performance and navigation of relevant applications.
Medical Records Retrieval Representative
Remedy Staffing - Mutual Of Omaha
Omaha, NE
11.2014 - 01.2016
- Perform medical records retrieval by contacting medical facilities and performing follow-up contact for records requests on behalf of life insurance companies
- Contact life insurance applicants to obtain physician information and medical history.
- Carefully document information about correspondence between client organizations and analysts.
Education
High School Diploma -
Fremont High School
Fremont, NE01.2002
Associate of Science - Criminal Justice
Metropolitan Community College
Omaha, NE09.2023
Skills
- Receptionist
- Administrative Assistant
- Scheduling
- Outlook
- Clerical
- Organizational Skills
- Microsoft Word
- Time Management
- Cash Register Operation
Timeline
Cashier
Menards
12.2021 - 06.2022
Medical Records Retrieval Representative
Mutual of Omaha/Remedy
01.2016 - 05.2021
Medical Records Retrieval Representative
Remedy Staffing - Mutual Of Omaha
11.2014 - 01.2016
High School Diploma -
Fremont High School
Associate of Science - Criminal Justice
Metropolitan Community College
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