Maureen O'Brien
Souderton,PA
Summary
Experienced professional demonstrating essential leadership with strong interpersonal skills. Possesses keen analytical and negotiation skills critical for cross-functional teamwork and business management.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
AMT Pump Company
Royersford, PA
06.2020 - 09.2024
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
- Developed strategies for improving customer service processes based on feedback from customers and team members.
- Provided technical support for troubleshooting software applications used by customers.
- Tracked key performance indicators related to customer service operations using various reporting tools.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supported sales team members to drive growth and development.
Compliance Specialist
AMT Pump Company
Royersford, PA
11.2018 - 06.2020
- Ensures compliance with all relevant laws and standards
- Maintained operational standards by developing comprehensive policies
- Tracked all equipment in both plants to ensure OSHA compliance
- SDS - Administering management of all Safety Data Sheets within manufacturing
- Create health and safety plans in collaboration with the Safety Committee
- Facilitated workplace safety and efficiency workshops for all employees
- Customer Service Representative / Data Entry Clerk
- Ensured compliance with records retention policies
Senior Administrative Assistant/Technical Support Engineer
Bucks County Drug and Alcohol Commission
Warminster, PA
01.2002 - 04.2018
- Internal Helpdesk for technical support of computer hardware, software and office equipment
- Consistently ensured accuracy and integrity of information in monitored databases
- Engage in strategic targeting conversations to identify optimal opportunities
- Organizes instructional sessions for advancing skills in MS Office with an emphasis on EXCEL
- Various office duties include, but not limited to, Data Entry, Filing, Faxing, and Reporting
Data Entry Manager
Philidor Rx Services
Hatboro, PA
03.2014 - 01.2016
- Managed team comprising 14 data entry analysts
- Fostered improved performance through targeted training
- Data entry of patient information
- Excelled at resolving issues within client data records
- Maintained continuous communication regarding work advancements with Operations Manager
- Delivered executive-level updates on a weekly basis
Office Manager
Highgate Woodworks
Mangonia Park, FL
03.2000 - 04.2001
- Responsibilities included, but not limited to, Accounts Payable, Accounts Receivable, managed all data entered into the client system, Filing, Faxing, Reporting, etc
- Managed comprehensive cash flow operations
- Implemented a daily back-up system for sustained office operations
- Maintain updated records management system and analyze customer service policies
- Skilled in generating reports using QuickBooks and word editors
New Products Research Manager
Prosperity Partners, Inc
North Palm Beach, FL
12.1995 - 08.1998
- Managed staff of 4 in research project
- Compiled research data for managerial insights
- Skilled in internet navigation and Microsoft Office suite
Office Equipment Manager
Prudential Insurance
Dresher, PA
08.1992 - 09.1995
- Maintained accurate records of equipment inventory, repair and maintenance costs.
- Troubleshot mechanical issues with malfunctioning equipment and took corrective action when necessary.
- Performed regular inspections of equipment to ensure proper functioning and safety standards were met.
- Coordinated the shipping and receiving of all new and repaired equipment.
- Developed preventative maintenance programs for all major pieces of equipment.
- Assisted in the installation and setup of new machinery, ensuring that it was properly connected according to manufacturer's specifications.
- Provided technical support to staff on the use of specialized production machinery.
- Ordered parts needed for repairs or preventive maintenance activities as required.
- Planned, scheduled, coordinated, and monitored projects related to equipment maintenance and upgrades.
Education
Strayer University - Information Systems in Information Systems
Strayer University
12.2007
ITT Technical Institute
03.2005
Montgomery County Community College
05.1991
Skills
- Project Management
- Regulatory Compliance
- Excellent written and oral communication
- Customer Relationship Management
- Problem Resolution
- Process Optimization
- Customer Order Management
- Report Generation
- Complaint resolution
References
References References furnished upon request
Certification
Leadership / Management Seminar Oct 2015
First Aid / Adult, Child & Infant CPR / AED Sept 2014
PA Treatment Data System Mar 2011
Prevention Ethics Nov 2007
MDS Service Codes Nov 2007
Needs Assessment Update Aug 2007
HIPAA May 2003
Confidentiality May 2003
QuickBooks Pro 2001 Apr 2001
Mark Kamin and Associates Apr 1998
➢ Management, Time Management, Teamwork and Commitment, Leadership and Customer Service
Timeline
Customer Service Specialist
AMT Pump Company
06.2020 - 09.2024
Compliance Specialist
AMT Pump Company
11.2018 - 06.2020
Data Entry Manager
Philidor Rx Services
03.2014 - 01.2016
Senior Administrative Assistant/Technical Support Engineer
Bucks County Drug and Alcohol Commission
01.2002 - 04.2018
Office Manager
Highgate Woodworks
03.2000 - 04.2001
New Products Research Manager
Prosperity Partners, Inc
12.1995 - 08.1998
Office Equipment Manager
Prudential Insurance
08.1992 - 09.1995
Strayer University - Information Systems in Information Systems
Strayer University
ITT Technical Institute
Montgomery County Community College
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