Maureen Ochoa
Las Vegas,NV
Summary
Experienced Life Coach versed in guiding individuals to build useful life skills and manage challenging circumstances. Compassionate and energetic with in-depth understanding of coaching processes, documentation requirements and available resources.
Overview
26
26
years of professional experience
Work History
Life Coach
Self-employeed
01.2021 - Current
- Established strong rapport with clients, fostering trusting and supportive coaching relationships.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Utilized active listening skills to identify underlying client needs and develop targeted strategies accordingly.
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
- Provided ongoing support to clients as they navigated life transitions or challenges, fostering resilience and adaptability.
- Implemented creative problem-solving techniques with clients to identify innovative solutions for various life obstacles.
- Continuously updated knowledge in the field of life coaching through professional development opportunities including conferences, trainings, and literature reviews.
- Enhanced client self-awareness by conducting personalized assessments and providing insightful feedback.
- Developed customized action plans for clients, resulting in improved decision-making and goal-setting abilities.
Customer Service Representative
Greenville Water
01.2022 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
First Franklin Financial
01.2020 - 01.2021
- Company Overview: Temp Position
- Temp Position
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Administrative Assistant
Village of Cherry Valley
01.1999 - 12.2001
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Education
No Degree - Business Administration
Ashworth College
Norcross, GABachelor of Science - Psychology - Counseling
Liberty University
Lynchburg, VA2015
Bachelor of Science - Life Coaching
Liberty University
Lynchburg, VA2015
Skills
- Appointment Scheduling
- Insurance verification
- Problem solving
- Coaching
- Active listening
- Customer service
- Confidential information handling
- Record management
- MS Office
- Utility Billing
- Goal Setting
- Coaching Techniques
Additionalemploymentexperience
- Customer Service Call Center (Utility Co., Property Consult)
- Museum Program Assistant (tourism)
- Warehouse/Digital Imaging and Sales Associate
- Front desk – Admin Asst (internship) – Counseling center
- Admin Asst – Municipality
- Deputy Clerk – Municipality
- Radiology File Clerk – Hospital
- Building Maintenance – Behr & sons
References
- Kimberly Adams, 164 Wickersham Way, Easley, SC, 29642, bmwzroadster@yahoo.com, (864) 483 - 1750
- David Nord, 7209 Parkstay Lane, Canby, IN, 46113, davidwnord@gmail.com, (815) 520 - 9757
- Catherine Culler-Godshall Agency, 310 University Ridge, Greenville, SC, catherine@godshal.com, (864) 242 - 3491
Timeline
Customer Service Representative
Greenville Water
01.2022 - 12.2022
Life Coach
Self-employeed
01.2021 - Current
Customer Service Representative
First Franklin Financial
01.2020 - 01.2021
Administrative Assistant
Village of Cherry Valley
01.1999 - 12.2001
No Degree - Business Administration
Ashworth College
Bachelor of Science - Psychology - Counseling
Liberty University
Bachelor of Science - Life Coaching
Liberty University
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